Jr. IT Help Desk
Garaventa Lift
Date: 2 weeks ago
City: Surrey, BC
Contract type: Full time
We are seeking a Jr. Help Desk Admin (ON-SITE) to join our team! The Help Desk will coordinate and solve tickets generated by internal end users. Attention to detail is a must! Working within customer centric mindset will be key in this role. This is an entry-level role that will require the basic knowledge and understanding of widely used hardware and software in today's workplace.
Responsibilities
Manage incidents and utilize a helpdesk ticketing system for managing records issues received from internal users.
At Garaventa Lift, we believe and work to guarantee accessibility and mobility to everyone. Since our start, we have been obsessively passionate about it and our mission is to help people achieve it.The roots of the company go back to 1928 in the beautiful Swiss Alps where Karl Garaventa built his very first of many cable cars.Since then, Garaventa Lift has grown into a global leader with a strong presence worldwide.The Garaventa Lift Group is now a prominent reality in America, Asia, Europe and Oceania standing for reliability, security and innovation of accessibility products to create an accessible world.We work to deliver custom lift solutions for commercial and residential applications and bring our engineering expertise and high-quality standards to remove architectural barriers for millions of people worldwide.
Responsibilities
Manage incidents and utilize a helpdesk ticketing system for managing records issues received from internal users.
- Troubleshoot end-user issues occurring including computer, phone, and mobile phone issues.
- Install, modify, and repair computer hardware and software including peripherals.
- Provide reporting to the Network Administrator on LAN/WAN issues.
- Diagnose, recommend, and execute hardware repairs as directed.
- Other duties delegated by management.
- Excellent verbal and written communication skills
- Knowledge of MS Office, Windows, iPhone and Android devices
- Understanding basic functions of Windows Servers (2012 and later versions) including remote desktop.
- Strong customer service skills
- Ability to use support tools to assist remote users.
- Passion for troubleshooting and problem-solving
- Post Secondary in related IT fields is an asset
At Garaventa Lift, we believe and work to guarantee accessibility and mobility to everyone. Since our start, we have been obsessively passionate about it and our mission is to help people achieve it.The roots of the company go back to 1928 in the beautiful Swiss Alps where Karl Garaventa built his very first of many cable cars.Since then, Garaventa Lift has grown into a global leader with a strong presence worldwide.The Garaventa Lift Group is now a prominent reality in America, Asia, Europe and Oceania standing for reliability, security and innovation of accessibility products to create an accessible world.We work to deliver custom lift solutions for commercial and residential applications and bring our engineering expertise and high-quality standards to remove architectural barriers for millions of people worldwide.
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