Clerical Support Clerk - Integrated Care Team/DTES (Administrative/Office) - Heatley Community Health Centre

Come work as a Clerical Support Clerk with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Clerical Support Clerk to join the Integrated Care Team at the Heatley Community Health Centre, Downtown Eastside (DTES) - Vancouver, BC.  Apply today to join our team!

As a Clerical Support Clerk you will:

• Works across multiple sites/clinics/services carrying out a variety of customer service, transcription, client bookings (referrals, screening, registration), reception and clerical support functions to support Integrated Care Teams and/or Community Care Services.
• Works in collaboration with the Integrated Care Teams, Community Care Services and the Fee for Service GP Partnerships and the framework of the concept of the client and family care model and the DTES 2nd generation strategy as well as the established vision and values of the organization.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.

Education & Experience

• Grade 12. Office Administration Certificate, Medical Terminology and (1) one year recent related experience working with individuals with primary care, mental health or substance use health concerns or an equivalent combination of training and experience.

Knowledge, Skills & Abilities

• Exceptional customer service andcommunication skills.
• Knowledge of community, social and mental health resources in the DTES.
• Knowledge and experience in providing culturally competent support services specifically pertaining to aboriginal people.
• Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care.
• Knowledge of appropriate Mental Health Act, Adult Guardianship, Public Health Act as it relates to the rights and obligations of clients and staff.
• Ability to identify emotional, social, or environmental barriers and intervene to eliminate stigma.
• Ability to work both independently and collaboratively as a member of an interdisciplinary team.
• Ability to communicate effectively, both verbally and in writing with clients, families, team members, other groups and community agency personnel.
• Working knowledge of office procedures.
• Ability to operate a multi-line switchboard/phone system.
• Ability to keyboard 5,000 keystrokes per hour.
• Business writing skills.
• Knowledge of basic accounting principles.
• Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and take appropriate action.
• Ability to organize and prioritize.
• Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
• Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
• Demonstrated skill in using a variety of EMR systems, office equipment and computer software programs.
• Demonstrated ability to work independently and within a team.
• Ability to prioritize and organize workload and meet deadlines.
• Demonstrated ability to troubleshoot and solve software related problems.
• Physical ability to perform the duties of the position.