Resident Services Specialist (18-Month Contract)

About The Company

At Hazelview Properties we believe that apartments are more than bricks and mortar - they are an experience.

Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.

At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.

Vision: “We create value for people and places”.

Our Core Values

• Trust
• Ambition
• Collaboration
• Ownership Mindset
• Having Fun
  
  

About The Position

Our Resident Services Specialists are committed to providing exceptional customer service to all residents and fostering a company culture of a Great Place to Be. They thrive in a fast-paced, entrepreneurial environment and play a critical role in the successful operation of our multi residential Premium properties. This role acts as a brand ambassador by providing an engaging and memorable experience from the time a resident’s lease application is approved to when the resident moves out.

Premium Objective

Leverage Hazelview Properties experience and operating systems to create a platform that delivers a Premium Living Experience in select properties, allowing us to compete in the changing marketplace and become the leading owner/operator of Premium Multi-Residential Properties in Canada.

Key Responsibilities

• Manages concierge style services for residents
• Monitors move in dates and ensures that all suites meet our 100% Perfect Guarantee
• Communicates with future residents in advance to facilitate a stress-free move-in
• Follows up with all new residents within 2 days to ensure satisfaction
• Responds to all resident issues/disputes and ensures resolution
• Works with the Sales & Marketing and Property Teams to execute all resident events
• Provides concierge style services for residents where applicable
• Works with Resident Experience on all resident communications
• Completes daily site inspections to ensure all property standards are maintained
• Collaborate with the maintenance team to ensure maintenance requests are completed timely
• Assist with sales and administration duties as needed
  
  

Qualifications

Job Requirements:

Degree/diploma and/or an equivalent combination of education and/or experience focused in the hospitality/resident/customer experience industry

• 3-5 years history working in a customer service/hospitality focused environment
• A professional demeanor with strong communication skills
• A customer service Star with a genuine desire to create an outstanding resident experience
• Strong computer skills including Microsoft Office (Excel, Word), Yardi would be an asset
• A demonstrated high degree of integrity, diplomacy, discretion and confidentiality
• Ability to work and act independently using good judgment when assessing difficult situations
• Self-motivated individual who takes initiative to exceed expectations makes suggestions for improving service standards
• Superior organizational and time management skills
• Ability to multi-task/prioritize while working under tight timelines, and adaptable to constantly changing needs within the organization
• Excellent attention to detail and follow-up skills
• Ability to speak other languages is considered an asset.
• Actively championing diversity, equity and inclusion to create an environment of belonging
  
  

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability