Claims Representative III - Investigative Services Unit

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About The Role

We’re looking for a Claims Representative III, Investigative Services Unit to join our growing team!

In this role, you will analyze and investigate moderate to high levels of complexity for all lines of business. There will also be a focus on entering data into our metrics-tracker program.

This opportunity can be based in any of the following office locations: Dartmouth, Nova Scotia/Dieppe, New Brunswick/St. John's, Newfoundland.

What You'll Do Here

• Use our Fraud Detection Software to detect suspicious claims.
• Review and analyze claims for suspected fraud and determine the type and scope of investigation required.
• Utilize loss control tools and gather essential information from all possible resources to recommend further investigation or close non-suspicious tasks.
• Conduct investigations by telephone and using internet technology where required.
• Document the investigations by collecting and securing proof of fraudulent activities.
• Analyze gathered information and evaluate evidence.
• Contact Police departments to pursue further information when necessary.
  
  

What You Bring To The Table

• Minimum 3-5 years of experience in claims handling experience
• University degree or any combination of training and experience deemed relevant for the role
• Good communication and presentation skills.
• Natural sense of curiosity, persistence and the ability to conduct detailed research.
• Strong critical thinking and problem-solving skills.
• Solid knowledge of insurance trends, developments and current regulations.
• Ability to work under pressure and handle multiple stakeholders while meeting tight deadlines.
• Advanced user of standard desktop tools.
• Bilingual (French and English) considered an asset.
  
  

What We Offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
  
  

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.