Customer Connection Expeditor

Amazing Team. Rewarding Work.

Location: Grande Prairie, AB

Division: ATCO Electric

What We Offer:

• Monday to Friday, 8am-5pm
• Competitive compensation
• 15 days paid vacation
• 6 additional flex paid days off
• Employee share purchase plan
• Charitable donation matching
• Defined contribution pension plan
• Flexible benefits from first day of employment
• Comprehensive Employee & Family Wellness Program
• A culture based on caring, integrity, agility, collaboration, and striving for excellence
  
  

Why Work Here?

Joining the ATCO Team means being part of a community of people inspiring change on a global scale. It’s meaningful work that can only be accomplished by helping each other, as we collectively look to the future. Collaborating and being professional, down to earth, and caring for one another and for the communities we serve – is central to our core values and cultivates a sense of belonging. We treat people with respect, entrust them to always be their best and take every opportunity to ensure they feel part of our community.

About the Role:

Join us at ATCO Electric as a Customer Connection Expeditor. As a valuable member of our team, you will be the primary point of contact for customers developing new power connections to their properties. You will guide them through the scoping phase, ensuring their electrical needs are understood and met.

This role involves managing multiple customer projects at once, collaborating with internal teams, and using various technical tools to design and deliver safe and efficient power solutions. You’ll be responsible for developing project scopes, costs, and schedules while ensuring compliance with electrical standards and regulations. Strong customer service, problem-solving, and project management skills are essential to ensure timely, high-quality service delivery.

What You’ll Get to Do:

• Interface with internal and external customers to understand needs, discuss project scopes, costs, schedules, and proposals.
• Design and issue new overhead (O/H) and underground (U/G) facilities for extensions and system improvements.
• Coordinate activities to meet customer expectations and ensure timely service delivery.
• Process multiple customer project requests and act as a liaison during the Scoping Phase.
• Identify ways to enhance customer experience, improve service delivery, and reduce costs.
• Apply pricing, schedules, and commercial terms to customer proposals, ensuring proper application of tariffs and terms & conditions.
• Manage external notifications, consents, and release packages of permits to the execution phase.
• Prepare construction drawings, compile material lists, and generate commercial terms, investment, and proposal letters.
• Maintain Health & Safety guidelines, interface with financial and project management systems, and develop status reports to track projects.
• Identify and address potential customer/service delivery risks, work with GIS/Gtechnology, AutoCAD, and Oracle, and seek process improvements.
  
  

What You Bring:

• Completion of a post-secondary technical/business diploma in a related discipline from a recognized Canadian Institute of Technology will be preferred. An equivalent combination of post-secondary education and/or years of experience may be considered.
• 3 – 5 years of customer service experience
• 3 – 5 years of electricity industry experience including basic electrical concepts.
• In-depth Knowledge of Canadian electrical standards would be an asset.
  
  

Working Conditions:

• This position may require some travel.
• This position may require some work outdoors.
  
  

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

About Us:

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

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