Client Fulfillment 1

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID ).

About

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About The Role

As ATB’s next Customer Fulfillment Specialist, your role will focus on preparing and reviewing mortgage instructions and documentation and updating collateral details to ensure ATB’s collateral book of record is accurate and whole.

Please note that this is a temporary position for up to 9 months.

Accountabilities

• Understands the range of applicable transaction activities at ATB (including by AOEs and strategic groups) and can handle requests from across the enterprise (e.g., front-line staff)
• Carries out all transactional & processing activities related to transactions
• Monitors processing of transactions
• Troubleshoots first-level technical issues, and escalates issues where appropriate
• Performs quality assurance and ensures adherence to departmental guidelines and established SLAs
• Support in development and maintenance of process job-aids
  
  

Accreditations

Skills, experience & requirements

• High School Diploma and 1 to 2 years post-secondary
  
  

Core Technical Skills

• Processing, Fulfillment & Operations
• Exceptions Processing
• Process Creation
• Account Reconciliation & Remediation
• Account Monitoring & Maintenance
• Incident Management & Communication
  
  

Project and Program Management

• Agile Ways of Working
  
  

SAP

• SAP Systems (CRM/AO, Banking Services, Bank Analyzer (BA), FRDP, S4 Hana, PE, EC Payroll, Workforce)
  
  

Risk, Governance & Regulatory Compliance

• Regulation, Legal And Compliance
  
  

Business Fundamentals

• Financial Services Domain Knowledge: Fraud
  
  

Interpersonal & Leadership Skills

• Active Listening
• Cross-Functional Teaming
• Written Communication
• Adaptability
• Critical Thinking & Problem Solving
• Organization
• Feedback
• Detail Orientation
  
  

Don’t meet all the requirements on the list?

A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Progressive Aboriginal Relations program created by the Canadian Council for Aboriginal Business.

What happens next?

If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at [email protected]

Stay in touch

We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn , Facebook and Instagram to learn more about what our team is up to.