Sr. Secretary - Odette Cancer Centre: Patient and Family Support Program - Temporary Full-Time - 2024-10276 (2024-10276)
Sunnybrook
Date: 3 weeks ago
City: Toronto, ON
Contract type: Full time
Summary Of Duties
- Daily, screen new patient referrals sent to the Program via OOA Dashboard and triage to appropriate discipline.
- Book in-person and virtual appointments for HCP using Quadramed, Excelicare, Outlook calendar and OTN/Zoom virtual care platforms.
- Prepare for Doctors’ clinics by calling patients with reminders
- Greet and support patients, family members and staff in Patient and Family Support reception
- Respond to a variety of incoming calls or direct patient/family member inquiries.
- Triage inquires to appropriate healthcare discipline determining appropriate course of action such as transferring calls, taking messages, or paging the appropriate individuals(s).
- Provide administrative/secretarial support services for the healthcare professionals within the Patient and Family Support Program such as: photocopying and faxing, sorting incoming mail, preparing excel tracking reports, ordering office supplies, arranging for equipment repairs, and facilitating paperwork for time sensitive palliative care referrals.
- Perform other related duties as assigned.
- Requires successful completion of a two (2) year Administrative Assistant. Program/Diploma at the community college level plus a minimum of two (2) years related practical experience or the equivalent combination of education and experience.
- Demonstrated knowledge of and ability to use current computer software applications such as Microsoft Office, including Word, Excel and PowerPoint.
- Proven proficiency in keyboarding (minimum 60 wpm net score).
- Demonstrated proficiency in English grammar, with excellent verbal and written communication and comprehension skills.
- Proven good listening skills and positive customer service focus with providing patients and their family members with support, comfort and empathy.
- Well-developed organizational and prioritization skills in order to meet deadlines.
- Ability to work independently and efficiently with minimal supervision.
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