Analyst / Senior Analyst, Digital Experience & Platform Products

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Marketing at American Express.

We play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses.

How will you make an impact in this role?

The Digital Experience & Platform Products team in Canada aims to unlock our Cardmember’s servicing and membership needs by delivering foundational capabilities, building frictionless end-to-end experiences and creating best-in-class products on our Canadian digital platforms. We leverage data-driven insights to inform our platform vision, strategies and marketing plans with the Cardmember at the core of all we do.

Specifically, the successful candidate will work with cross functional teams to:

• Drive our digital roadmap forward, flawlessly releasing new features and capabilities on our digital platforms from concept through to launch.
• Effectively market our digital experience across channels to drive digital adoption, engagement, and Cardmember satisfaction.
• Manage our digital platform products, overseeing KPIs and implementing strategic recommendations designed to drive engagement, improvements in priority journeys, increases in online satisfaction and first channel resolution.
  
  

Qualifications

• Superior project management skills with ability to manage multiple priorities and initiatives.
• Excellent relationship-building, ability to communicate and collaborate effectively with internal and external stakeholders at all levels.
• Proven ability leading and managing innovative and effective marketing programs that generate results.
• Exceptional written and verbal communication skills with attention to detail and a strong process mindset and technological aptitude.
• Strong track record of driving results, analyzing data, formalizing reporting and identifying trends with the ability to draw insights and inform strategy.
• A passion for creating engaging customer experiences to support our brand.
• Self-starter who can thrive in a rapidly changing, dynamic environment.
• University degree in Business or Marketing or equivalent work experience.
  
  

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.