Customer Service Representative

Clerical Customer Service Representative

Cambridge, ON

Long term incentive bonus available! See below…

We are seeking a Customer Service Representative for one of our local clients. The customer service representative is responsible for processing customer credits, day-to-day clerical duties and assisting in all customer related services. Successful candidates will be able to work collaboratively within a team to deliver desired customer experience and achieve business objectives in distribution environment!

Salary:

+$35,000 per year with amazing incentive opportunity!!

· Long-Term Incentive Program - 25% the first year of approx. $750 per month = $9,000

· Total earning = $44,000 + benefits after 3 months for the first year

The Long-Term Incentive Program increases to 50% after the first year - an additional $9,000 per year!

Shift Timing

· Monday-Friday

· Day shift, 8:00 am- 4:30 pm

Job Duties:

· Data entry of orders and inquiries, among general clerical duties including manufacturer bill-backs

· Maintain a filing system and enter customer invoices received

· Process credits for return goods, price adjustments, coupons and shipment / invoicing errors etc

· Arrange pickups for merchandise and track missing shipments

· Develop productive relationship with customers in order to help and anticipate their needs

· Completion of assignments on time and meeting deadlines

· Administrative Assistance to other staff members when needed

· Work on other projects and duties as assigned

· Answer incoming calls, faxes and emails as well as general office tasks

Requirements:

· One year of experience in clerical Customer Service required

· Proficient in MS Office - Excel and Word

· Ability to work well with team and customers

· Detailed Oriented, strong communication and collection skills

· Est-ce que tu parles français? Bilingualism is a great asset!

For immediate consideration, you can apply easily with your resume!