Shift Lead, Winter Attractions

Job Details

Description

As a member of the WinSport Team, you will be part of a world-class non-profit organization that values innovation and inspiration and exceptional, welcoming experiences for every Team Member and guest. Working alongside your WinSport colleagues, you will be valued and supported to thrive in your role.

You strive to approach your work to align with our 4 key behaviours which are at the core of who we are and what we do at WinSport.

We are  Safe

We are  Welcoming

We are  Inspiring 

And we are Creative

What You Will Be Doing

• Provide a safe and enjoyable experience to all WinSport guests through outstanding guest service and product knowledge, bringing positivity, fun, and enthusiasm to all your interactions
• Maintain an exceptional standard of service while dealing with large volumes of guests, always keeping the quality of their experience as a priority
• Please adhere to all processes and expectations for all day-to-day operational procedures, which include: the opening/closing duties of the Tube Park, private bookings, daily inspections, providing safety intro or information, facilitating large and small groups of guests during their WinSport experiences, and reporting of any incidents
• Responsible for safe operation and monitoring of guests in the Tube Park
• Maintain safe and correct procedures when storing and containing all equipment
• Demonstrate safe work practices and a high degree of safety awareness. This may also require monitoring guest behaviour to ensure they are emotionally and physically ready to participate and have a positive experience
• Monitor the work environment for safety hazards/concerns and ensure all safety issues are promptly resolved and/or reported to the appropriate individuals
• Review all OH&S notices/meeting minutes as they are distributed or posted on OH&S boards located within all departments
• Supporting other areas as needed and as directed
  
  

What You Bring

• 1+ years’ customer service experience is beneficial
• A lively and enthusiastic personality, with the natural ability to communicate with people of all ages and express a guest-friendly attitude always
• Ability to work outdoors for 100% of shifts, in all weather conditions
• Ability to work effectively within a dynamic team under stressful and busy situations
• Ability to handle conflict and make independent, time-sensitive decisions.
• Proactive, energetic, with the ability to multi-task
• Ability to take the initiative and can adapt to frequently changing environments
• Proven reliability and punctuality
• Part-time schedule: Availability to work during regular operating hours if required (Thursday & Friday evenings, all day Saturday & Sunday).
• Flexibility for shifts during alternate hours is an asset (for private bookings).
• Full availability between December – January Holiday seasons is required
  
  

Physical Demands

• Standing for long periods
• Outdoor work in all weather conditions (including harsh winter weather)
• Some heavy lifting (40lbs), including repetitive bending, reaching, pushing, and moving equipment and groups of guests (in tubes)
• Manual dexterity and computer use
  
  

Discover, Develop, And Excel With WinSport

Working with WinSport means you will be part of one of the most unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.

PLEASE NOTE THIS POSITION WILL BEGIN MID DECEMBER