Supervisor, Specimen Management- Evenings- Toronto, ON

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratorytests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Reporting to the Manager, Client Services, the Supervisor is accountable for providing leadership to assigned site location(s). This position is responsible for the day to day management of employees, workflow, client service, occupational health and safety, and resources within a single or several assigned sites and is also responsible for ensuring compliance with corporate policies and procedures.

This is a Full Time permanent role. Shift timings: 6 PM- 2 AM/ 7PM- 3 AM TBD

Accountabilities

• Responsible for attracting and retaining talent, including hiring, onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
• Provide active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered upon.
• Responsible for developing and approving employee schedules, sick time, vacation and leaves ensuring compliance with operational needs and company policies.
• Delivery on service and quality standards (Patient Wait Times, accuracy, documentation, regulatory compliance/audit track record, health and safety, etc.)
• Manages implementation of workflow changes within the sites (identify, implement and manage change)
• Identify, implement and manage to ensure continuous improvement in quality, safety, productivity, customer service and staff development.
• Demonstrate the ability to obtain the appropriate resources; work collaboratively with peers and support groups.
• Participate in local Leadership Teams and provide timely and appropriate communication to area staff.
  
  

Requirements

• High school graduate or equivalent experience.
• Graduate of a lab assistant program or comparable practical experience.
• 3-5 years of experience in Healthcare.
• Leadership experience is an asset. Supervisory experience would be preferred.
• Home Care and/or Data Sort experience are required.
• Must be a self-starter and able to create a positive employee relations climate, fostering common goals and teamwork.
• Proven ability to implement business plans including setting objectives and targets, assisting in the development of strategies for integration of new business and leading smaller special projects.
• Office time plus regular travel to assigned locations, client visits and travel to surrounding regions to provide coverage.
• As needed, may be required to perform phlebotomy and undergo an annual competency assessment.
• Must have reliable transportation.
• Evenings and weekend work may be required.
  
  

Five Technical Elements

• Minimum 2 years' experience in a leadership role
• Experience with scheduling and using Kronos
• Specimen Management experience
• Experience with recruiting/interviewing
• Experience managing employee performance
  
  

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In Addition To a Competitive Compensation Package, LifeLabs Provides a Comprehensive Total Rewards Program, Specific To The Job Position. Your Package May Include

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
  
  

In accordance with LifeLabs’ Accessibility Policy , and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected] .

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!

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