Account Manager II, CMS (BCGEU) - Branch 44
Vancity
Date: 1 week ago
City: Surrey, BC
Contract type: Full time
About Vancity
Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.
Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!
About The Workplace
As an Account Manager II you will demonstrate excellence in customer service through solid communication and interpersonal skills, as you engage face-to-face with our membership. By demonstrating your subject matter expertise in the financial industry you will build trust with our members and be able to ask exploratory questions to determine their goals, current and future needs. By working collaboratively with our members you will provide best advice and create plans to help them achieve their financial goals.
As a result of your work Vancity will have more members with a high level of loyalty doing more of their business with Vancity helping us redefine wealth consistent with branch objectives.
This is a permanent, full-time role located at Ceder hills Community Branch (Branch 44) and reports directly to the Assistant Branch Manager.
A Typical Day Would Involve
Posting Deadline: Friday, October 16, 2024 at 4:00pm
At Vancity we’re dedicated to being an inclusive, anti-racist organization with a workforce that reflects the diversity of the communities we serve. We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization. Vancity offers required accommodations in all stages of the recruitment process. If you require an accommodation, please advise us, and we will work with you to meet your needs
Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.
Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!
About The Workplace
As an Account Manager II you will demonstrate excellence in customer service through solid communication and interpersonal skills, as you engage face-to-face with our membership. By demonstrating your subject matter expertise in the financial industry you will build trust with our members and be able to ask exploratory questions to determine their goals, current and future needs. By working collaboratively with our members you will provide best advice and create plans to help them achieve their financial goals.
As a result of your work Vancity will have more members with a high level of loyalty doing more of their business with Vancity helping us redefine wealth consistent with branch objectives.
This is a permanent, full-time role located at Ceder hills Community Branch (Branch 44) and reports directly to the Assistant Branch Manager.
A Typical Day Would Involve
- Providing comprehensive, financial and relationship-based advice in order to grow and maintain assigned and unassigned members' portfolios.
- Identifying and assessing member/prospect needs to provide appropriate products and services which include signature lending, secured lending, mortgages, term deposits and the like.
- Recognizing and making appropriate referrals to Vancity Specialized Teams such as Sustainable Wealth Management, Wealth Protection, Business Banking and others, to deliver comprehensive support to our members.
- Meeting targets as defined by objectives that will contribute to profitability for the branch and Vancity.
- Applying branch service standards, policies, procedures and controls to meet compliance requirements and mitigate risk
- Resourceful– You understand and utilize the network of resources available to you and can independently formulate appropriate solutions for your members
- Tech-savvy – People often say you’re a quick learner and great with technology & systems
- A strong relationship builder– You find it easy to get to know others and build trust
- Ready for a challenge – You have a positive attitude and are able to work in a fast-paced changing environment
- A High school diploma- At a minimum, you have graduated high school and/or equivalent
- Completion of Financial Planning Coursework-
- Investment funds in Canada or Candian Investment Funds Course or Candian Securities Course
- Two additional courses in the vertified Financial Planner (CFP) core curriculum program
- CUSOURCE's Self Employed Borrowers course and Financial Statement Composition course
- Financial Industry Experience- 3+ years of member service experience in the financial industry
- Minimum of 2 years in an Account Manager role
- Banking and/or call center experience would be an asset
- Lending experience
- Mortgage Lending Experience considered a strong asset
Posting Deadline: Friday, October 16, 2024 at 4:00pm
At Vancity we’re dedicated to being an inclusive, anti-racist organization with a workforce that reflects the diversity of the communities we serve. We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization. Vancity offers required accommodations in all stages of the recruitment process. If you require an accommodation, please advise us, and we will work with you to meet your needs
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