Technology Lead - Dynamics 365 CE

Epsilon Solutions Ltd.


Date: 1 week ago
City: Mississauga, ON
Contract type: Full time
Job Title: Technology Lead - Dynamics 365 CE

Location: Mississauga, ON

Job Description

Required Qualifications:

  • Candidate must be located within commuting distance of Mississauga, Ontario or be willing to relocate to the area. This position may require travel.
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of Information Technology experience.
  • Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualification

  • 3-4 years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or customer technical support role
  • Customer Engagement experience with Dynamics 365 or a competitive cloud product
  • D365CE architecture including deployment processes and telemetry
  • SQL development knowledge with deep query and schema knowledge
  • Deep D365CE SDK knowledge (writing and troubleshooting)
  • Demonstrated Azure stack technology (IaaS, Microservice Apps, SQL Azure)
  • Familiarity with development: tools, language, process, methods, troubleshooting
  • Memory dump tooling and analysis
  • Development/Coding
  • Experience with Visual Studio development languages, PowerShell, CLI, git
  • Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product
  • Network troubleshooting and tool usage (Fiddler, Wireshark, Netmon, etc.)
  • Leadership - handle technically challenging and politically hot customer situations
  • Excellent spoken and written English communication skills
  • Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions
  • Ability to work collaboratively with the Engineering teams to drive architectural changes throughout the environments to improve stability of each environment
  • Outstanding partnering capabilities
  • Ability to drive product/service improvements in core technical focus area
  • Logical and Critical thinking, and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints
  • Passion for technology and customer support
  • Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously.

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