Senior Analyst, IT Support Services

Job Type: Permanent
Work Model: On-site
Reference code: 127408
Primary Location: Montreal, QC
All Available Locations: Montreal, QC

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Be encouraged to deepen your technical skills…whatever those may be.y.
• Have many careers in one Firm.
• Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.

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Do you enjoy collaborating with others to help solve problems? Keep reading!

What will your typical day look like?

You will leverage strong technical and analytical skills working independently, as part of a group, and collaboratively with other DT-Canada teams to identify, troubleshoot and resolve a range of complex technology issues. You will identify opportunities for innovation in client service delivery and process efficiency. You will participate in various types of projects including cyclical technology refreshes, National and/or Regional technology initiatives and acquisitions. You will collaborate with other DT-Canada teams in order to continually identify, design and implement enhancements. You will mentor younger analysts to help them reach their full potential. While our work may sometimes be remote, you will be required to be in the office. You will work primarily out of the Deloitte Montreal location though travel may be required around various offices.

About the team

Our Support Services Team provides end-user support to our diverse base of professionals. The IT Support Services Team is part of the larger Deloitte Management Services organization that delivers internal services to the firm’s practitioners and staff. Our team works as the primary point of escalation for all technology-related issues in the supported practice offices.

Enough about us, let’s talk about you

You are someone with:

• Post-secondary education in an IT discipline, an ITIL Foundations Certification would be an asset.
• 4-6 years of experience providing hardware/software support in a Windows environment with advanced knowledge of supporting Microsoft O365 suite of products. Familiarity with Microsoft Teams, video conferencing systems and audiovisual systems (ex. Crestron, AirMedia).
• Experience working in a networked environment and ability to perform moderately complex troubleshooting of networked devices (laptops, tablets, mobile devices, printers) onsite and remotely on Windows and MacOS.
• Demonstrated ability to resolve moderately complex technical issues, providing accurate analysis and suggesting appropriate solutions.
• Impeccable attention to detail, superior communication skills, both written and verbal, including the ability to communicate with an ability to adjust messaging appropriate to the audience.
• Experience leading a team and/or previous project management experience would be an asset.
• Due to the nature of the role having interactions with National teams, bilingualism in French and English is required for this position

Total Rewards

The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.