Contents Specialist

The Company

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets.

The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.

The Team And Job Summary

This role will be responsible for providing dedicated support to J.S. Held’s Building Consulting Contents Division. We are seeking a contents expert whose responsibilities extend beyond those of traditional personal property appraisers. The ideal person for this position will need to not only have a strong grasp of the process to create insurance appraisal reports but also be flexible and a strategic thinker able to take on a variety of tasks.

The Team And Job Summary

The Contents Specialist will be responsible for assessing content damages and providing valuations related to the property insurance field. This is a challenging and rewarding role for an ambitious individual and involves traveling to post-loss sites, collecting information, analyzing, pricing, and creating reports on a wide variety of personal property items. A typical work week would include a full-day site visit collecting information and photo-journaling the contents. Office work would be required for preparing the reports by analyzing and compiling the data using estimating software, databases, and proprietary software.

Job Responsibilities

• Visit post-loss sites to inspect and collect information used to create estimates and reports related to the replacement costs and depreciated cash value of contents on personal and commercial losses.
• Perform the necessary work to provide replacement costs and depreciated cash value valuations of contents on personal and commercial losses.
• Perform site inspections to qualify and quantify damaged contents.
• Prepare the replacement cost and depreciated cost appraisals reports.
• Coordinate communications between all stakeholders.
• Establish costs, depreciation, and location pricing impacts.
• Review all final appraisal packages to ensure accuracy and completeness, prior to formal submission and recommendation.
• Successfully participate and complete all internal and external training.
• Perform additional assignments per manager's direction.
• Travel as required to fulfill above noted duties.
  
  

Required Qualifications

• Must possess 2+ years’ experience.
• Must possess a valid driver’s license and a reliable vehicle for transportation for company business.
• Must have proficient computer knowledge of Microsoft Office applications and the ability to learn various electronic and manual estimating systems.
• Strong analytical skills and effective communication skills are essential for this role.
• Previous experience in a Customer Service or Sales role is considered an asset.
  
  

Preferred Qualifications

• Experience managing contents following various claims (fire, flood, etc.) and overseeing the cleaning process.
• Related work experience in the insurance or restoration industry is considered an asset.
• Certifications or training from the Appraisal Institute of Canada (AIC), the International Society of Appraisers (ISA), or similar are a plus.
  
  

Physical And Mental Job Qualifications

• Ability to wear personal protective equipment as required by the work site
• Physically able to conduct inspections and carry equipment used for inspections.
• Able to climb ladders to reach high areas or roofs.
• Must be able to write reports of findings after inspections 50% of day-to-day duties.
• May be exposed to UV radiation from the sun, radon, or other forms of air pollution.
• Must be able to be on call or work weekends or nights.
• Willingness to travel – locally, regionally, and for CAT response when needed.
  
  

Some of the Benefits We Have Include

J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.

• Our flexible work environment allows employees to work remotely, when needed
• Medical, Dental, and Vision Insurance
• Commuter Benefit
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.

Please Explore What We’re All About At www.jsheld.com.

EEO and Job Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!

J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you are an individual with a disability and would like to request for a reasonable accommodation, please email [email protected] and include “Applicant Accommodation” within the subject line with your request and contact information.