Student Success Advisor

Since 1994, Navitas has been a respected leader in global higher education. As pioneers in the university pathway sector, we have trusted partnerships with more than 30 forward-thinking universities in Australia, New Zealand, United States, Canada, United Kingdom, The Netherlands, United Arab Emirates, Singapore, and Sri Lanka. We provide our partners with access to resources and expertise to help drive large-scale initiatives that provide tangible, lasting benefits to students, faculty, staff, and local communities.

Navitas is seeking to employ a Student Success Advisor to join our North American team in Burnaby, BC, Canada. The Student Success Advisor works with the Student Success Manager on the strategic implementation of programming that supports student outcomes, student experience, and academic rigour.

The position is responsible for student academic advising, holistic student support services and programming to ensure student welfare, retention, and successful transfer to the university partner.

Key Responsibilities

• Support the Student Success in the delivery of one-on-one student advising services (face-to-face, virtual, and email) and programming to support all areas of student life, ensuring students have a smooth transition into the College and to the University
• Develop and deliver holistic student programming rooted by theoretical framework and evaluate for effectiveness in achieving strategic goals, including but not limited to:
  • Workshops
  • Programming for high-achieving students
  • Programming for at-risk students
  • Student Leadership
  • Social diversity and inclusivity
  • Social engagement
  • Community engagement
• Implement initiatives meeting the strategic direction and support for the development of advising, referral, and advocacy services meeting needs of international college students
• Support the strategic enrolment management systems of the college with an emphasis on retention, success, and student experience
• Ensure compliance with data integrity processes
• Follow systems of on-going training in the development of advising competencies
• Support the creation and maintenance of academic communication resources
• Maintain breadth of knowledge required to engage in innovative approaches of advising services for college students
• Facilitate academic integrity and academic probation policies
• Engage with industry best practices in the field of student advising
• Maintain accurate student notes and ensure students' records and progress are kept up to date on the database
• Other duties as required

Essential Skills, Knowledge and Experience

• A degree in a relevant field from a recognized university
• Ability to plan, develop, promote, facilitate, monitor and evaluate individual learning programs and group learning events
• Understanding of academic expectations and the difficulties faced by international students undertaking post-secondary studies, particularly transitional issues
• High-level interpersonal and oral communication skills, with a proven ability to consult, counsel and liaise with a wide range of people from culturally diverse backgrounds
• Demonstrated ability to deal with confidential and sensitive matters
• Ability to organize and prioritize multiple issues/tasks in a fast-paced environment
• Demonstrated ability to work collaboratively in a team setting as well as independently
• Demonstrated proficiency in the use of the Microsoft Office suite of products, internet and intranet technologies
• Legal authorization to work in Canada

Desirable Skills

• Experience working in a higher education environment
• Experience in a multicultural environment or with international students
• Fluency in another language

What We Offer
Navitas is an equal opportunity employer committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our students and communities in which we live and serve. If you require accommodation during any stage of the recruitment process, please let us know and we will work with you to meet your needs. Salary for this position is determined based on the candidate's qualifications, experience, and professional background.

What We Require
Successful applicants will be subject to relevant pre-employment checks, which include a Criminal Background and professional reference checks.