Infrastructure Delivery Manager

Diverse Lynx


Date: 1 week ago
City: Edmonton, AB
Contract type: Full time
Role: Infrastructure Delivery Manager

Type: FTE

Location: Edmonton, AB (Onsite, locals only)

Key Responsibilities

Delivery Excellence

  • Contractual compliance (right solution as proposed is deliver in a profitable manner)
  • Working closely to create new transformation agenda for the client.
  • Drive delivery excellence programs/initiatives to drive superior margins/client satisfaction.

Delivery Management

  • Client trusted advisor from an execution standpoint.
  • Manage key customer relationships (CSAT), deep dive on customer feedback and support.
  • Track delivery escalation & enable resolution.
  • Handling large teams across geographies

Delivery Operations

  • Owns end to end accountable for day-2-day operations/delivery.
  • Leads and manages overall delivery for the account in partnership with all tracks.
  • Drives account level forecasts, workforce strategy planning and execution.
  • Key KPI - NGA index | Pyramid | CSAT | Attrition | Rotation of talent | Automation & Continuous Optimization

Educational Background

  • Bachelor of Engineering (minimum)
  • Infrastructure & Cloud Certification
  • Specialization & Work Experience
  • 15+ years of experience
  • Experienced in managing large multi-disciplined delivery globally.
  • Must possess excellent client engagement & problem-solving skills.
  • Solid delivery experience in at least one or two Service Line offerings (Cloud & Infra must; Apps or Engineering - optional)

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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