Director, Operations & Product Management (12-month Contract)

Job Summary

Job Description

Please Note: This is a 12-month contract role.

What is the opportunity?

This role provides leadership for the day-to-day operations of the RBC InvestEase business, as well as for the development and implementation of the product roadmap. The focus of this role is to ensure a smooth delivery of IE’s differentiated services, products and capabilities that bring value to existing and attract new ones. The Director is expected to work cross-functionally within RBC to engage the right partners/stakeholders to effectively build and execute the strategy.

What will you do?

Product Development and Planning:

• Build a product roadmap with a view to short-term, medium-term and long-term capabilities, deliverables, and requirements
• Contribute to the product development prioritization process, work with product owners to manage product roadmap
• Research business opportunities and develop business cases for future feature development and/or initiative prioritization
  
  

Implementation Leadership:

• Lead initiative implementation under the InvestEase strategy
• Define problem statements, definitions of success, guiding principles and initiative priorities to ensure roadmap and outcome clarity
• Identify key decisions, actions & capabilities needed for successful execution
• Accountable for setting, measuring, and tracking goals/KPIs to ensure strategic priorities and business outcomes are met
• Perform analysis to monitor, measure and recommend refinements to ongoing application development
  
  

Operations Management:

• Ensure smooth execution of the daily, monthly, quarterly and annual processes relative to portfolio management, account management, transactions, and including support to the portfolio advisor and contact center activities.
• Ensuring tracking and resolution of IT issues as they arise.
• Oversee the relationship with technical and operational partners involved in supporting InvestEase on a daily basis.
• Manage complex systems and process analysis, design, and simulation. Provide expertise to business and IT development teams on approaches to automate and streamline key processes.
  
  

Relationship Management:

• Coordinate the work with Digital partners to maintain exiting platforms and build out new features
• Collaborating with key partners (i.e. Direct Investing, Group Advantage, Mobile, MyAdvisor, Wealth Management) in order to define and advance different partnership strategies
• Understand partnership ecosystems in Financial Services and other industries to inform potential strategic opportunities
• Represent InvestEase in internal PSI and Wealth Management discussions and propose solutions/features to support partnerships relative to IE
  
  

What do you need to succeed?

Must have:

• 12-15 years' relevant experience
• University degree in business, economics or equivalent
• Strong organizational awareness.
• Strong impact and influence skills to get things done through cross functional teams.
• Solid communication across multiple audiences (including executives); able to present detailed/complex analysis in clear, concise and meaningful manner
• High degree of organization and ability to prioritize
• High achievement orientation.
• Working knowledge of financial markets
• Customer service mindset
• Solid technical and PC skills
  
  

Nice to have:

Professions investment designation (CIM, CFA, etc.)

Project Management designation (CSPO, PMP, etc.)

MBA degree or equivalent an asset

Extensive knowledge of retail banking and robo-advisory would be an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
  
  

Job Skills

Adaptability, Agile Product Lifecycle Management, Business Performance Management, Collaborative Project Management, Customer Service, Decision Making, Digital Business, Interpersonal Relationship Management, Investments, Leadership, Operational Delivery, Operations Management, People Management, Prioritization, Process Improvements, Product Development, Product Management, Teamwork, Time Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2024-10-15

Application Deadline:

2024-10-29

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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