Seasonal Sales Support - Contact Centre, Montréal
Tiffany & Co.
Date: 1 week ago
City: Montreal, QC
Contract type: Full time
Job Description
Tiffany & Co. Seasonal Team Members hold the critical position of embodying the Tiffany brand in each and every Client interaction during the holiday season. Our seasonal Team Members are excellent communicators and positive brand ambassadors, helping to convey memorable experiences for our Clients. Their passion for Tiffany is conveyed in every Client interaction. We welcome you to be a part of the next generation luxury jeweler where we create legendary beauty with freedom, wit and joy.
As a Tiffany Seasonal Team Member, Contact Centre you will:
Tiffany & Co. Seasonal Team Members hold the critical position of embodying the Tiffany brand in each and every Client interaction during the holiday season. Our seasonal Team Members are excellent communicators and positive brand ambassadors, helping to convey memorable experiences for our Clients. Their passion for Tiffany is conveyed in every Client interaction. We welcome you to be a part of the next generation luxury jeweler where we create legendary beauty with freedom, wit and joy.
As a Tiffany Seasonal Team Member, Contact Centre you will:
- Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live chat channels
- Consistently deliver luxury outstanding service to resolve client issues effectively and with empathy
- Escalate issues diligently to ensure prompt and client-centric resolution
- Initiate proactive, elevated, and relevant product recommendations for the client
- Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction
- Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building Ensure compliance with all policies and processes at all time Communicate with passion and authenticity, use elevated verbal and written language
- Meet and exceed client, service, and commercial goals
- Ability to work non-traditional business hours including nights, weekends and holidays.
- Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
- Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while balancing multiple tasks is required.
- Capability to work with a diverse client base.
- Ability to work in a fast-paced, changing environment.
- Authorization to work in Canada
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