Business Improvement Specialist

PERMANENT EMPLOYMENT OPPORTUNITY

Business Improvement Specialist
Halifax Nova Scotia

About the Workers' Compensation Board of Nova Scotia

Workers' Compensation Board (WCB) is the province's provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.

About the Role

Reporting to the Manager, Business Evolution, the Business Improvement Specialist is responsible for providing first level support for internal system users. This role provides expertise regarding service delivery policies, procedures, systems, tools and processes to internal service delivery stakeholders in claims, policy and billing functional areas.

This role provides input into the continued evolution of service delivery methods aimed at improving the customer experience, service quality and internal efficiency. The Business Support Specialist identifies, recommends and helps implement opportunities to enhance systems, procedures, tools and processes related to claims, policy and billing service areas.

The Business Improvement Specialist provides a positive customer experience to internal stakeholders and is responsible for communicating a resolution and responding within established service targets and defined deadlines. This role is also responsible for triaging and escalated inquiries and requests back to the ITS Department and/or the Business Analyst for further investigation when unresolved incidents or system outages occur outside of their scope of practice.

The Business Improvement Specialist is required to translate business needs into recommendations for various solution enhancements and ensures that all procedures, systems, tools and processes and any related training programs are updated accordingly. This role acts as a subject matter expert for service delivery and is a key stakeholder in identifying risks and trends that may impact future system releases, tools and procedural changes.

As part of this role, the Business Improvement Specialist plays an integral part in supporting the demand management and release management processes by defining business system requirements, supporting impact analysis, performing end user testing, and trouble-shooting system/process problems.

Your Experience & Skills

• A university degree in business or commerce or a related field.
• One (1) year of demonstrated experience collaborating with others to make business improvements by leveraging technology and processes.

We offer a competitive compensation package ranging from $63,239 - $79,037.

Application Details

Please email your resume and cover letter to [email protected] by 4pm on November 8, 2024. In the subject line of your email, please quote the competition number: JV 139-24 EXT Business Improvement Specialist

We thank all candidates for their interest. Selected candidates will be contacted to participate in interviews. Please note: WCB is required to check all employment references before presenting an offer to the successful candidate.

Diverse & Inclusive Workplace

The WCB Nova Scotia is an equal opportunity employer, committed to an inclusive workplace culture and an accessible work environment where diversity thrives.

The WCB Nova Scotia is the province's provider of workplace injury insurance. Our people are safety champions with a caring, compassionate and can-do-attitude. At the WCB Nova Scotia, every employee is an important contributor to our organization's corporate goals. We strive to advance our inclusive workplace culture by weaving the social, cultural, visible, and invisible differences of our employees into our way of work. We also take inspiration from the diverse communities we serve across Nova Scotia.

We have adopted a foundational Inclusive Workplace Policy that strives to build upon our core values of safety, care and compassion. We stay in practice to increase our cultural competency and strengthen our relationships with community.

The WCB Nova Scotia is committed to an inclusive recruitment process and workplace that is accessible and accommodating to individuals with disabilities and other protected characteristics to support their full participation in the recruitment process and workplace.

Accommodation Request

WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner.

To request accommodation, please contact the Human Resource team by email at [email protected]. All information received will be kept confidential.

To learn more about WCB Nova Scotia, visit www.wcb.ns.ca or connect with us on LinkedIn.