Senior Collections Specialist

Hybrid | Full-Time

Vancouver, BC

Salary Range: $ 65K-75K CAD

Who is Zonda

Zonda is redefining the future of housing. We are perfectly placed in the heart of the fast-growing real estate industry. We are making big bets on the future of real-estate , trailblazing a 2030 vision for the industry. Here at Zonda, you’ll be able to use your passion and curiosity to drive the next generation of real estate analysts, advisors, technologists, and marketers.

Zonda is looking for a passionate Senior Collection Specialist to help create, evolve and expand our team. Zonda looks for people who can grow, think, dream, and create. When you join our team, you’ll be in a unique position to make a change with every project. You’ll use your full range of skills to build great relationships and experiences and learn about the real estate industry, economics, marketing and data. You’ll be supported with the necessary tools, and you'll be working with an awesome and like-minded team. Our teams are innovative, diverse, multidisciplinary, and collaborative - all working to build the future of housing.

The Senior Collection Specialist plays an important role in the company's accounting department , and specifically within the AR team . The individual adheres to the company's accounting operation policies , complia nce with global standards, and aligns with the strategic objectives of the organization.

What You’ll Do

• Review and analyze customer accounts to identify overdue balances and prioritize collection efforts
• Manage complex or escalated collection cases, including legal proceedings if necessary
• Perform customer account reconciliations to ensure accurate records
• Investigate and resolve discrepancies in customer accounts and transactions
• Work with customers to negotiate payment plans and resolve outstanding balances
• Keep detailed records of all collection activities and communications
• Train and mentor junior collection staff to enhance their skills and performance
• Generate regular reports on collection activities, outstanding receivables, and performance metrics
• Collaborate with sales team, billing team and other cross functional team s to resolve credit and collections issues as well as help improve process es
• Ensure all collection activities comply with relevant laws and regulations
• Perform other duties and responsibilities as assigned
  
  
  

Wh o You Are

• Bachelor's degree in relevant field preferred
• Minimum of 5 years’ collection experience
• Excellent verbal and written communication skills to interact with customers and internal teams
• Strong ability to resolve disputes and find solutions to complex issues
• Meticulous in maintaining accurate records and documentation
• Ability to handle sensitive situations with empathy and patience
• Skilled in time management and the ability to prioritize tasks
• Ability to handle large datasets and s killed using MS Excel
• Knowledge of recurring billing cycles, subscription renewals, and cancellations a plus
• Prior experience in ERP system, NetSuite preferred
  
  
  

Why People Love Working Here

• We offer meaningful work and opportunities for career growth
• 100% Company Paid Comprehensive benefits package (Medical, Dental, Vision)
• 100% Company paid Life Insurance, Long Term Disability, and Short-Term Disability coverage
• Paid vacation and general holidays 
• Employee Assistance Program (EAP)
• Live Meditation Sessions
• Employee Recognition Platform 
• Virtual Wellness Program    
• Hybrid Work Environment – and always will be! 
• Visionary Leadership Team