SENIOR ADVISOR, IT CHANGE MANAGEMENT

Position Overview

Kruger is seeking an experienced and dynamic Senior Advisor, IT Change Management, to join our Technology Communications and IT Strategic Roadmap program team. He/she will be responsible for the developing and implementing OCM practices for Kruger and will play a key role in managing the change process.

The position requires extensive knowledge of change management principles and their application, as well as the ability to apply this knowledge to the entire project portfolio and to any change initiative that requires end-user support. The incumbent will also establish and lead an OCM community of practice to ensure ongoing alignment with the organization’s mission, vision, and priorities, as well as reinforce consistent OCM methodologies, practices, tools, and training.

Responsibilities & Accountabilities

• Develop and implement a strategic OCM framework, methodology, and tools for the IT services organization.
• Lead and mentor a team of OCM specialists and consultants, fostering a culture of collaboration, learning, and innovation.
• Establish and maintain an OCM community providing guidance, best practices, and resources for OCM specialists and stakeholders across the organization.
• Manage and execute OCM activities and plan recommendations for multiple, concurrent IT projects and programs, ensuring alignment with the project objectives, scope, and schedule.
• Conduct stakeholder analysis, change impact assessments, change readiness assessments, and change measurement for IT projects and programs when needed.
• Develop and implement communication, engagement, adoption strategies, and tactics for IT projects and programs, ensuring strong stakeholder engagement and commitment.
• Identify and manage OCM risks and issues, escalating and resolving them as appropriate.
• Work with HR to create mechanisms to encourage new desired behaviors. This process may involve redesigning jobs and defining new behavioral competencies and performance metrics.
• Monitor and evaluate the effectiveness and outcomes of OCM interventions, providing feedback and recommendations for improvement.
• Report on the status and progress of OCM projects and programs, highlighting achievements, challenges, and lessons learned.
• Strategically position multiple, concurrent change initiatives for success by ensuring transparency, alignment, and partnership with our various internal business partners.
  
  

Qualifications

ACADEMIC

• Bachelor's degree in business, management, psychology, communication, or related field.
• Certification in OCM, project management, or related field is an asset.
  
  

Experience

• At least 7 years of experience in leading OCM projects and programs, preferably in an IT services organization.
• Proven track record of delivering successful OCM outcomes for complex and large-scale IT projects and programs.
• Strong knowledge and skills in OCM frameworks, methodologies, and tools, such as ADKAR, Kotter, Prosci, etc.
  
  

Skills And Abilities

• Strong communication, presentation, and facilitation skills, with the ability to tailor messages to different audiences and levels.
• Strong leadership, coaching, and mentoring skills, with the ability to inspire and empower others.
• Highly collaborative, adaptable, and flexible, with the ability to work effectively in a fast-paced and dynamic environment.
• Strong analytical, problem-solving, and decision-making skills, with the ability to identify and address OCM challenges and opportunities.
• Financial knowledge to ensure that organizational change efforts are aligned with the Company’s financial perspective.
• Proficient in Microsoft Office, SharePoint, and other OCM tools and platforms.
  
  

LANGUAGES

• Fluently bilingual in English and French – both written and spoken.