Assistant Resident Manager - New Westminster

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management, primarily in Canada and the UK. www.realstar.ca/ www.realstargroup.com/

The Assistant Resident Manager assists in cleaning and ensuring the proper physical maintenance of the property, including the grounds . This position would require you to work four weekdays each week, every second weekend and on-call some evenings if live on-site.

What We Offer To Employees

•   Base compensation* range is $50,600 - $55,000
• This includes: one-bedroom apartment suite (taxable benefit)
  
  

Employer paid benefits (Medical, vision care, life insurance, and dental)

Quarterly bonuses based on property performance

Annual bonuses based on personal performance

Discounts on gym memberships

Recognition awards for years of service

Opportunity for career development

Annual holiday parties & summer BBQ’s

Extensive and ongoing training programs

Property Maintenance Responsibilities

• Thorough knowledge of all maintenance systems (pumps, emergency generators, swimming pool, sprinklers, ventilation, boilers, etc.)
• Ensure residents are acting in accordance with rules and regulations with particular focus given to maintenance, stored hazardous substances, etc.
• Ensure that grounds are maintained in accordance with established company standards. This includes, but is not limited to ensuring that all sewage, water, gas and electrical systems are in good working order and responding to and addressing any maintenance,
  
  

repairs and inquiries. This will include landscaping, mowing and snow removal ( if

applicable)

• Knowledge and understanding of the safe handling of cleaning materials used at the property (WHIMIS)
• Repair maintenance items (i.e. light fixtures, vents, filters, plumbing fixtures)
• Operate all equipment safely, ensures standards of snow removal are adhered to and logs taken for insurance purposes and ensures equipment maintained properly (if
  
  

applicable)

• Ensure that the property is in compliance with provincial and municipal regulations (water testing etc.)

• Pre-inspection of vacant suites (ensuring they are prepared)
• Coordinating with Property Manager to ensure Scheduling of contractors and staff for maintenance of property and any issues that arise.
• Supervise service providers and contrators and oversee quality of work performed
• Conduct daily visual inspection of all mechanical, HVAC and sprinkler systems
• Special projects and other duties as assigned.
  
  
Customer Service Responsibilities


• Ensure resident issues and service requests are addressed within 24 hours
• Promote a neighbourly and community atmosphere
• Meet and interact with residents in a customer friendly and professional manner
• Seek ways to exceed service expectations of residents
  
  
Responsibilities

Fire Safety-Life Safety-Emergency Situation Responsibilities


• Comply with regular fire safety and life safety standards including keeping fire, Risk check, maintenance and preventative maintenance logs up to date, as well as completing and holding fire drills
• Extensive knowledge of emergency procedures including fire, flood, and mold and ensure staff has thorough understanding
  
  
Cleaning Responsibilities

The Assistant Resident Manager is required to manage, maintain and schedule staff to ensure the complex and grounds are kept clean daily in accordance with company standards. In addition, at certain times, they will be required to perform the following:

Exterior Duties


• Snow and ice removal, salting of all entrances, walkways, and rooftop accesses, and maintenance of snow removal log books
• Handling of garbage and recycling bins
• General maintenance of underground garage and parking levels, service rooms, foyers, patios, and rooftops (where applicable)
• Watering of gardens and lawns
• Pick up loose garbage around exterior of property and detect any serious deficiencies about curb appeal or hazards to residents
  
  
Interior Duties


• Vacuuming, sweeping, and mopping of carpeted or tiled common areas
• General maintenance of common areas (lobbies, elevators, hallways, stairwells, windows) and amenity areas (laundry rooms, swimming pools, recreation rooms)
• Dusting and cleaning of fire hose cabinets and bells and elevator tracks
• Maintenance and cleaning of garbage chutes, garbage rooms (walls, floors), recycling rooms
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
  
  
Vacant Units


• Thorough cleaning of all appliances, floors, walls, windows, kitchen, washrooms, and balconies
• Repair of minor maintenance items (i.e. Light fixtures, vents, filters, plumbing fixtures)
• Removal of garbage items and old/broken appliances
  
  
Skills And Experience Required


• Background in residential property management or related business experience (office administration, skilled-trade, handyperson)
• Strong customer service and selling skills
• Excellent communication skills to deal with residents, prospects, colleagues and trades
• Management skills to coach, train, and motivate staff and develop a team environment
• Maintain a professional and presentable appearance at all times
• Basic computer and keyboarding skills
• Ability to perform minor repairs and aptitude for mechanical systems
• Demonstrated cleaning skills
• One individual must be able to lift and push heavy objects, including garbage bins, furniture and appliances or perform snow removal duties, sometimes for extended periods of time

To apply for this position please send resumes to [email protected]

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

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