Server - Full Time, Seasonal

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Server in Notch8

*This role is for full-time seasonal position, available from OCT 2024 until JAN 2025

As a Server with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your genuine warmth, personal attention and expertise in our exquisite Food & Beverage offerings makes guests feel valued and unique during their time in our restaurants and lounges.

Our Culture & Benefits:

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do 
• The opportunity to have fun at work alongside passionate hospitality professionals committed to making the world more welcoming
• A competitive rate starting at $17.57
• A complimentary meal through our Colleague Dining Program
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
• Ability to make a difference through our Corporate Social Responsibility

What you will be doing:

Reporting to the General Manager, Notch8, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, thoughtful, and sincere service to each guest
• Assist guests with food and beverage menu items in an informative and engaging manner
• Adhere to outlet policies, procedures, and service standards
• Have comprehensive knowledge of beverage lists and promotions
• Understand all menu items, garnishes, contents, and preparation methods
• Possess a working knowledge of wine varietals and regions, including detailed descriptions of all red and white wines by the glass
• Follow all safety and sanitation policies in handling food and beverages
• Be aware of dietary restrictions and allergy concerns, communicating appropriately
• Ensure the prompt delivery and high quality of products
• Maintain proper setup of all mise en place and side stations in the outlet
• Perform function room setups and tear downs, including moving and arranging tables, chairs, cutlery, and linens
• Provide service in a private dining room setting for both day and night functions
• Collaborate effectively as a team player and representative of the Food and Beverage Department
• Maintain excellent communication with kitchen and serving staff to ensure timely service
• Assist with delivering food from the kitchen to tables, and help with bussing and resetting tables in a fast-paced environment
• Have the ability to create specialty coffees and operate an espresso/specialty coffee machine
• Undertake other duties as assigned

Your experience and skills include:

• 1-2 years serving experience in an upscale dining establishment required
• Must be able to work a flexible schedule, including days, evenings and weekends
• Serving it Right certification required
• Previous point of sale system experience an asset
• Proven organizational and multitasking skills in a fast-pace environment
• Demonstrated ability to be warm & sincere
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Impeccable grooming
• Fluent in both written and spoken English
• Proven ability to problem solve
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to resolve guest inquiries and concerns in a timely manner
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Frequent kneeling, pushing and pulling
• Frequent ascending or descending ladders, stairs and ramps
• Proven ability to carry three entrée plates or more at one time

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS