Specialist, Custody Services

CIBC Mellon


Date: 1 week ago
City: Toronto, ON
Contract type: Full time
Responsibilities

Client Servicing

  • Ensure professional service is delivered to Clients and Investment Managers, within CS service standards, at all times.
  • Research and resolve Client and Investment Manager inquiries within CS service standards.
  • Maintain effective working relationships with Clients, Investment Managers, the offshore teams and internal staff to resolve client problems.
  • Participate in ongoing CS initiatives/programs that promote client interaction.
  • Identify upsell/cross-sell opportunities for Clients and Investment Managers. Inform the unit Supervisor and Manager and refer to Relationship Management..
  • Cross train on all team accounts and act as back-up to team members where required.

Operational Management

  • Ensure large overdraft and idle cash balances are appropriately reported daily, by closely monitoring all activities on assigned accounts.
  • Support the offshore teams by monitoring cash and trade activity via daily reporting.
  • Assist the offshore team with cash and trade processing, during Business Continuity situations, or as deemed necessary by Management (i.e. high volumes).
  • Develop knowledge/good understanding of all custody products.

Take appropriate action to ensure timely market settlement of all cash and securities transactions to reduce market exposure.

  • Obtain training/remain current with all new system enhancements or procedural changes due to market or internal changes.

Audit Standards

  • Ensure compliance with all regulatory requirements, corporate, and CS policies and procedures.
  • Validate Client and Investment Manager authorized signatures on all cash and securities instructions when processing.
  • Ensure that all Client and Investment Manager cash and securities instructions are complete when assisting with cash and securities processing.
  • Maintain CDI database, Client and Investment Manager account procedures, authorized signature lists, and other critical documents for an assigned group of accounts.
  • Ensure compliance with Client and Investment Manager account procedures.
  • Perform daily critical control functions as specified in team checklists.
  • Ensure that Client and Investment Manager instructions/correspondence is filed according to CASG policy and procedures.

Improve Processes

  • Make suggestions for the automation and streamlining of processes within the team.
  • Work with clients, internal committees, and CS/Pune staff to improve STP rates for your teams’ electronic clients.
  • Work with clients, internal committees, and CS/Pune staff to improve your clients NI24101 rates.
  • Work with clients, internal committees, and CS staff to reduce your teams’ fax clients.

Human Resources

  • Participate in CS Training Program and attend other relevant HR Training courses.
  • Actively participate in team meetings with both onshore and offshore staff.

Involvement in Departmental/Corporate Committees

  • Participate in at least one corporate or CS committee or focus group.
  • Complete quality assignments in a timely manner as assigned.
  • Perform other duties as assigned.

Qualifications

  • Community College or University degree
  • Approximately 1 year of industry related experience
  • Canadian Securities Course an asset
  • A good understanding of domestic and global markets
  • Good understanding of Excel and Word, and other computer skills
  • The ability to meet strict deadlines
  • Demonstrated Client Service skills
  • Good organizational skills, with attention to detail

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