Student Success & Program Coordinator

Date Posted: 10/17/2024
Req ID: 40193
Faculty/Division: UofT Scarborough
Department: UTSC:Arts & Science Co-op Programs
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00050798

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

The University of Toronto Scarborough has been a leader in co-operative education and work integrated learning (WIL), for 50 years. Co-op and WIL give students an opportunity to apply skills learned in the classroom, and to expand their knowledge through related work experience. The Department of Arts and Science Co-op is responsible for preparing over 3000 00 undergraduate students from 58 academic areas to compete for paid co-op work term opportunities. The department is also responsible for engaging industry partners who provide these work terms. A coordinated effort among the stakeholders of student, employer, and university co-op programming contribute to the development of well qualified graduates who are prepared to assume a productive role in society. With a commitment to the equity, diversity and inclusion and the campus’ ‘Inclusive Excellence’ mission, the department works closely with academic departments and support services on campus and with employer and community partners to support students as they work to achieve their academic and co-op/integrated learning aspirations.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your opportunity:

Working under the general direction of the Assistant Director, Student Services, the Co-op Student Success & Program Coordinator is a key part of the Student Services Team in the Department and is responsible for: interpreting and advising co-op students on University co-op program requirements, policies and procedures and supporting the development and delivery of programming to co-op students to increase and maintain their engagement in the program. The incumbent works with a team of dedicated staff to support student success in the Arts & Science Co-op Program. The Co-op Student Success & Program Coordinator advises students, individually and in groups, and proactively refers them, if necessary, to other student services on campus; supports the administration of the program; makes recommendations for process improvements; and participates in the development and executing of in-person/online events for co-op students.

Your responsibilities will include:

• Advising students on program and/or course matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual's background
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Coordinating course timetables
• Liaising with students and faculty to coordinate program activities
• Conceptualizing, organizing and executing event activities
• Maintaining information on digital platforms
• Analyzing service delivery and/or internal processes and recommending improvements

Essential Qualifications:

• University degree or acceptable equivalent combination of education and experience
• Minimum of four (4) years’ of undergraduate student advising preference for within an academic program, faculty/academic department or academic advising/career center, event organization and management, and related administrative experience in post-secondary environment. Experience in a co-op setting is an asset.
• Experience training and supervising volunteers or staff
• Experience with the University’s Student Information System ROSI (Repository of Student Information)/ACORN, Degree Navigator or a similar database system is required
• Demonstrable expertise with learning management systems (ie. Blackboard, Canvas) is required
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment
• Excellent computer skills as applied to databases, spreadsheets, word processing and demonstrable experience with MS Office (Word, Excel, PowerPoint) are essential
• Demonstrated excellence in oral and written communication
• Strong organizational, conflict resolution and problem-solving skills
• Highly developed analytical skills with a good eye for detail and accuracy.
• Ability to work independently as well as part of a larger team in a fast-paced, service-oriented environment
• Tact, judgment and patience in dealing with students and other stakeholders and in interpreting and applying policies and procedures
• Initiative and ability to work under pressure
• Particularly strong ability to weigh and balance multiple perspectives, needs, priorities and deadlines
• Ability to work within a multicultural and diverse environment
• Demonstrated public speaking and presentation skills

Assets (Nonessential):

• Working knowledge of content management systems and/or website and multimedia/video updating software is an asset

To be successful in this role you will be:

• Approachable
• Communicator
• Diplomatic
• Meticulous
• Multi-tasker
• Problem solver

NOTE:

• This is a TERM position for 12-months.
• A full job description is available upon request from the UTSC HR Office.
• This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.

Closing Date: 10/28/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $79,874. with an annual step progression to a maximum of $102,147. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.