Recovery Services Clerk

ABOUT GOWLING WLG

At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.

Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. We are guided by our firm’s Core Values - The Power of Teamwork, Always Striving to be Better, We all Bring Something Different - in all that we do.

Diversity, equity, and inclusion are an integral part of our firm’s core values. We are always striving to build a more equitable, engaging and rewarding workplace by attracting and retaining talented people from a diverse range of backgrounds, cultures and experiences. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.

Our diverse group of legal professionals, law students, law clerks, paralegals, legal administrative assistants and business services team members work together, and are respected and valued for their individual contributions.

PROFILE

We are currently seeking an experienced clerk to join our fast-paced Recovery Services department in the Hamilton Office. Responsible for the preparation of various legal documents for power of sale proceedings for the Team Leader and other team members.

RESPONSIBILITIES

• Receiving, reviewing and opening files, including entering data.
• Prepare, issue and serve all documents necessary from inception of file to closure of file.
• Liaise with all internal and external parties involved with the proceedings, including preparation of all correspondence.
• Monitor the various steps throughout the proceedings, dealing with any issues that may arise and escalating problems to a higher level where/when necessary.
• Review all correspondence and respond.
• Receive and process all monies received in connection with the file.
• Prepare detailed reports to all necessary parties (internal and external) and enter information of complete file progress on the Debt Recovery Network (diarize, scan, and upload every telephone conversation, voice message, email message, or document relating to each file).
• Order Accounting report and ensure zero balance owing on account before closing file. Prepare file for storage and send to storage.
• May act as a “go to person” for junior members of the team to provide direction and guidance.
• Any other duties required.

QUALIFICATIONS

• 3+ years experience as a Recovery Services Clerk
• Knowledge of and experience using Teraview is preferred
• Capacity to work independently, as well as in a team environment
• Produce a high quality and quantity of work product, occasionally under tight timelines
• Able to prioritize and to redefine priorities when necessary
• Handle stress in a business-like manner
• Knowledge of Microsoft Office Suite
• Ability to communicate effectively with other Firm members, with the aptitude to take care of clients’ needs in a professional and courteous manner
• Legal Administrative Assistant or Administrative Assistant Diploma/Certificate

Gowling WLG employees benefit from a hybrid work environment.

Not sure if you meet all the requirements? If you are excited about this opportunity but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.