Analyst IT - Level 3-Daily

eTeam


Date: 5 days ago
City: Montreal, QC
Contract type: Contractor
Job title:- Senior Project Management Analyst

Location:- Montreal, QC

Duration:- 12 months

Scope

Job description

  • Champion the Service Transition process and deliver good practice in line with the pre-defined process requirements.
  • Schedule, chair and minute Service Transition meetings
  • Review and maintain process documentation
  • Lead workshops and process awareness sessions
  • Challenge stakeholders on process non-compliance and perform the necessary remedial actions.
  • Produce periodic and ad-hoc reports on process KPIs, key achievements and next steps
  • Provide required evidences for audit requirements and participate in audit meetings where necessary.
  • Perform Continuous Service Improvement initiatives on Service Transition processes.
  • Deploy Dynatrace agents.
  • Build Dynatrace reports / Dashboards that enhances APS teams monitoring.
  • Provide Dyntrace trainings to APS teams.
  • Build reports using power BI.
  • Ability to present the project status to the management committee.

IT Governance

  • Responsible and accountable to strictly and consistently adhere to BP2S IT Governance policies and procedures

Key Skills And Qualifications

  • Candidates must have a minimum of 7-10 years in a similar role. He/She must be experienced in providing multi-disciplined Project management activities as part of a team and have practical knowledge of performance and capacity management from an application as well as a strong aptitude for analytical and investigation.
  • Bachelor’s degree required; IT/Computer Science Engineering
  • Minimum 7-10 years’ financial industry experience specific to Project Management.
  • Flexibility in working outside of your responsibilities and areas of expertise.
  • In-depth understanding of the linkage between financial services, Information Technology, and business value.
  • Creative and analytical ability in problem resolution and Decision-making skill.
  • Strong knowledge in Microsoft products [Excel, PowerPoint]
  • Good knowledge in Linux & Unix
  • Good understanding and hands on experience in Dynatrace
  • Strong project management skills
  • Good understanding and working experience in any of the scheduler tools.
  • Strong knowledge in Power BI
  • Exposure / knowledge of ITIL practices
  • Prior business analysis experience in an application support environment
  • Good general understanding of global infrastructure, firewalls and networking and considerations in these areas
  • Analytical skills - Ability to analyze data surroundings incidents to a fine level, investigate dependencies and evaluate possible areas for improvement, and actions with a view to automate resolution.
  • Monitoring - Experience in monitoring tools (such as Dynatrace) is a plus.
  • Good written and spoken English is a must.
  • Overall General IT knowledge is a must.
  • General Banking Knowledge
  • Measure and identify areas for improving Quality and overall Delivery.
  • Able to communicate efficiently.
  • Good Team Player
  • French/English

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