Communicator

Are you an ambitious and highly motivated individual with great listening and communication skills and experience in dealing with the public? Are you looking to make the next step in your career? If so, apply below and join Peel Regional Police – one of Canada’s most progressive police services!

As a Communicator within our Radio Operations Bureau, you will be responsible for answering emergency and non-emergency calls for service.

What will your typical day look like?

• Answers emergent (911) and non-emergent calls for service. Acquires necessary information to determine service required and/or initiates call for service through Computer Aided Dispatch system. Answers internal lines and complies with request. Initiates support services (calls-out, phone listing, reverse checks, CPIC/CAD queries, records checks, sex offender registry checks, texts and tweets as required).
• Assigns calls for service, co-ordinates the dispatch of police and other services for each call; monitors the location and activities of all police units via the voice radio and CAD systems and dispatches as appropriate in order to maintain appropriate police coverage.
• Provides direct assistance and relief for dispatchers (CPIC, telephone calls, and emergency service contacts).
• Performs additional duties as assigned.

Enough about us, lets talk about you!

Are you someone with:

• An education/knowledge reflecting a greater degree of specialization, normally acquired through formalized post-secondary education, (e.g. college) in order to understand and apply contents of manuals specific to communications including protocols and detailed instructions respecting communications systems, or an equivalent combination of education and experience.
• A minimum of two years related experience required; experience in dispatching and/or dealing with the public preferred
• MS Outlook
• Working knowledge of CPIC preferred
• Working knowledge of CAD preferred
• Well-developed keyboarding skills
• Exceptional oral communication and listening skills
• Demonstrated multi-tasking ability
• Demonstrated analytical and problem solving skills

Required testing:

Applicants will be required to successfully complete the following tests:

• Grammar
• MS Outlook
• Spelling
• Vocabulary
• Criticall Communications Test
• Psychological/Personality Assessment
• Speed & Accuracy Typing

What we offer:

The hourly rate for this temporary full-time position is $45.40.

Peel Regional Police offers a highly competitive compensation package; a comprehensive benefit program, including employer-paid Health/Dental and Life Insurance is offered semi-annually and OMERS Pension Plan effective upon date of hire.

Peel Regional Police is committed to providing resources and development opportunities for continual growth of staff. This includes (but is not limited to) providing internal opportunities, tuition reimbursement for continuing education, free on-site learning/training programs and providing any required equipment to support the safe and effective delivery of services.

Peel Regional Police is committed to ensuring the health and wellness of its employees and offers many programs and services in support of work-life balance and both personal and professional wellness. From wellness protection for you and your family, state-of-the-art fitness facilities available to you free of charge, to structured programs to nurture your intellectual, physical and emotional wellness, we’ve got you covered.

This position DOES NOT allow for remote working arrangements.

About us:

Peel Regional Police, the second largest municipal police service in Ontario, polices the cities of Mississauga and Brampton, with a population of almost 1.4 million residents, and Pearson International Airport, which saw an estimated 12.7 million people pass through in 2021. We are committed to our Vision of 'A Safer Community Together'. Everything we do is driven by our Mission, Vision and Values and we pride ourselves in being accountable to our community.

Peel Regional Police is acknowledged as one of Canada’s most progressive police services. A proactive approach to problem-solving, a dedication to professional excellence and a reputation for making the community a better place in which to live and work – these are the hallmarks of Peel Regional Police.

The next step is yours!

Qualified persons should apply online at www.peelpolice.ca, referencing Job ID #500084, by Sunday, November 17, 2024 by 10:59PM. Shortlisted applicants will be contacted via email. Check your inbox regularly, including junk mail. No agency contact and/or referrals, please.

Successful candidates must be available to work all shifts (days and afternoons are 8 hours and 15 minutes and midnights are 8 hours and 45 minutes). The hiring process is competitive and extensive and requires applicants to participate in each stage of the recruitment process.

Anticipated recruitment timeframe for shortlisted applicants is as follows:

• Testing – throughout October
• CritiCall Assessment and Mini Interview during business hours – Nov 11-29
• Panel Interviews during business hours - Dec 4-16
• Background checks, Psychological Assessments beginning December Dec 6
• Anticipated start date of February and May 2025.

Our Communications Centre operates 24 hours per day, 7 days per week. Training will consist of 4 weeks in-class instruction following a Monday to Friday 7:00 a.m. to 3:00 p.m. schedule. After which you will be assigned a radio operations platoon that follows a five (5) week rotation of Days, Afternoons and Nights for additional on-the-floor training.

Applicants in consideration for hire shall be subject to a thorough background investigation that includes, but is not limited to, police checks with local, provincial and out-of-country law enforcement agencies, if required, education credentials, credit and financial inquiries, and personal and work references.

Peel Regional Police is committed to fairness and equity in our recruitment and selection process, and in building and retaining a talented and diverse workforce representative of the community we serve.

As an equal opportunity employer, Peel Regional Police is dedicated to fostering an inclusive and accessible work environment and committed to accommodating the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applicants to inform Recruitment and Staff Support of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.

ADDITIONAL INFORMATION:

We will be hosting an in-person Communicator General Information Session on Wednesday November 6, 2024 from 6:00pm-8:00pm. You MUST sign up on our website (www.peelpolice.ca ---> Work with -->See Events Calendar) and receive a confirmation registration email to be able to attend. Location details can be viewed on our website calendar. If you are not registered, you will not be permitted to attend.

We will also be hosting a virtual Communicator Information Session - see below date, time and link. No registration is required for the virtual session.

October 30, 2024 12:00pm-1:00pm

https://peelpolice.webex.com/peelpolice/j.php?MTID=m20a1c8a44db2e1e00357e64d191efe02