Mobile Service Team Leader

Job Description

We are currently seeking a highly motivated individual to fill the role of Mobile Service Team Leader working from our Saint John location. The successful candidate, reporting to the Director of Operations, will ensure the comprehensive supervision and coordination of projects, namely collaboration with all departments, maintaining productive relationships with supervisors and managers, and monitoring of costs and schedules. Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies, and practices. We offer:

• Competitive wages
• Quarterly bonus
• Registered retirement savings plan with company match
• Health, dental, vision and prescription benefits
• Life insurance and disability benefits
• Maternity leave top up program
• Paid vacation and paid sick time
• Uniform allowance program
• Employee recognition and fitness reimbursement programs
• Company discounts
• Excellent training opportunities
  
  

Responsibilities

• Manage productivity of the mobile service fleet
• Achieve results by communicating job expectations, planning, monitoring, and coaching employees.
• Responsibility of profit and loss
• Professionally handle and manage all issues raised by customers
• Maintain a safe environment and quality service by establishing and applying organization standards, systems, policies, and procedures.
• Create schedules and staffing requirements based on priorities and ensure submission of accurate and timely payroll documents.
• Utilize work/repair orders systems and processes.
• Maintain a clean and organized work environment, 5S and Elite support certified.
• Maintain detailed and accurate record of all repair orders.
• Schedule regular maintenance, registering and licensing for all mobile unit vehicles.
• Ensure that mobile unit vehicles and drivers comply with Transport Canada regulations.
  
  

Qualifications

• Post-Secondary University Degree
• Experience in heavy equipment industry or automotive repair environment.
• Truck and trailer experience would be considered an asset
• Experience working with OEM warranty process.
• Demonstrated ability to energize, empower and engage team to get results.
• Ability to deal with conflict and adversity when leading teams through change.
• Exceptional communication skills, Interpersonal and negotiation skills
• Must be team oriented and an independent self-starter
  
  

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition, we service most makes and models for class 6, 7, and 8 vehicles, including luxury class RVs. We focus on exceeding customer requirements through continuously developing our team and building technical capabilities.