Customer Service Representative (12 month term)

Medavie Blue Cross


Date: 6 hours ago
City: Dartmouth, NS
Contract type: Full time

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.

Job Title: Customer Service Representative (12 month term) Department: Health and Disability Competition: 87534 Internal/External: Both Employment Type: Full Time Permanent Location: Nova Scotia Salary: Competitive Compensation Reports To: Team Leader

Position Summary

Working in a team environment, the Customer Service Representative will communicate with key customers by telephone in a knowledgeable and professional manner. The position is in a contact centre environment with high call volumes. The CSR will need to ensure dedicated focus on each call to enhance customer experience. This role will require wearing a head-set for prolonged periods of time. The goal of the Customer Service Representative is to provide consistent, positive customer service experience. Hours of operation are 8:00am to 5:00 pm (Monday-Friday).

Key Responsibilities

  • Serve as the initial contact resolution for a high volume of incoming telephone calls.
  • Committed to excellence in customer service, providing the highest level of dedication in all program areas.
  • Access customer needs and address issues in a timely manner (including appropriate customer follow-up) meeting quality objectives.
  • Quickly assess and resolve any challenging situations and provide effective strategies, aiming for a first-call resolution
  • Respond to inquiries related program eligibility and other general inquiries.
  • Meet the key performance indicators (KPI) required by the MSI Contract.
  • Provide operational support to Provincial Programs as needed.
  • Adhere to established policies and guidelines defined by the NS Department of Health and Wellness.
  • Adhere to privacy guidelines following proper procedures.
  • Process documentation related to the various provincial programs as required

    Required Qualifications

  • Highly effective listening skills to ascertain customer's needs, and determine appropriate action required for solution.
  • Excellent verbal skills to explain complex issues to customers.
  • Excellent written communication skills.
  • High degree of attention to detail and accuracy when updating resident files

    Education: High school diploma; Enrollment in post secondaryeducation
    Work Experience: Customer Service experience would be an asset

    Other Qualifications:

    Computer Skills: Experience working in a PC setting with multiple software applications including experiencenavigating between applications and the internet. Strong keyboarding skills and the ability toenter data with speed and precision.

    Language Skills:Bilingualism in English and French considered an asset.

    We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

    Job Segment: Customer Service Representative, Call Center, Customer Service

    • How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Community Outreach Worker - Withdrawal Management - Mental Health & Addictions

    Nova Scotia Health Authority, Dartmouth, NS
    3 days ago
    Click here to apply as an internal applicant.Req ID: 190206 Location: Central Zone, Nova Scotia Hospital Department: MHA CZ APT Withdrawal Mgt Social Work Type of Employment: Casual Hourly FT long-assignment ( 100% ) x 1 Healthcare PositionPosting Closing Date: 1-Nov-24 Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered...

    2425-340 - Student Services Advisor and African Canadian Supports (PS3) DESIGNATED

    Nova Scotia Community College, Dartmouth, NS
    4 days ago
    Student Services Advisor and African Canadian Supports (PS3)Ivany CampusDartmouth, Nova ScotiaDepartment of Student ServicesTerm Full-Time Position: Commencing approximately November 4, 2024 (and ending approximately September 1, 2026.Application deadline is 11:59PM, October 24, 2024Competition No. 2425-340This is a designated competition open to African/Black Nova Scotians/Canadians.The salary scale for Professional Support 3 is based on steps that range from $ 68,917.73 -...

    Warehouse position

    Advantage Personnel, Dartmouth, NS
    5 days ago
    Job Title: General Labour: Warehouse position Location: Dartmouth,NSShift/Hours: Monday to Friday, 8:00 am start time.Pay Rate: $17.00/hr Assignment Information:Advantage Personnel is currently recruiting for a General Labour: Warehouse position for our customer in Dartmouth, NS. The successful candidate should have 1 to 2 years' experience in a warehouse setting. The duties for this position are order picking and packing, inventory,...