PDO Representative

Build your future at Minto!

At Minto, our mission to build thriving communities starts with our first community - our employees. We are proud to have been named one of Canada’s Best Managed Companies in 2024, a testament to our nearly 70-year legacy and dedication to providing an exceptional employee experience.

We believe great employees like you are essential to our continued success, and we invite you to join us on our mission. At Minto we welcome change and celebrate new ideas. We provide you with the resources, professional training, and diverse opportunities to grow your career.

Your offer will include:

• Competitive salary
• Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks’ vacation
• Tuition reimbursement plans and professional development courses
• Employee recognition platform – Be rewarded by your colleagues for your contributions!
• Flexible summer hours
• Many exciting career opportunities

Your Role on our Team:

The PDO Representative is responsible for conducting various Pre-Delivery Orientations to identify deficiencies and provide the Homeowner with an orientation to their new home prior to and once the Homeowners occupy the home.

In this role, you will:

• Conducts various inspections and orientations prior to and after the Homeowner occupies the home;
• Explains the Alberta New Home Warranty Program/Minto warranty to Homeowners and addresses any concerns;
• Inspects all Homeowner issues and determines appropriate course of action;
• Ensures timely quality completion of deficiencies and follows up on all inspection “work days”;
• Directs all duties related to and leading up to the closure of a home after the Customer PDO;
• Reviews all Minto PDO and Customer PDO items with the appropriate construction team for completion of work;
• Schedules and assigns all work to be completed with trade partners;
• Ensures files are kept up to date for all work scheduled in the Spring and Summer, as per ANHWP guidelines;
• Ensures timely closure of all service calls in the database;
• Responds to Homeowner telephone calls and emails including emergency services calls and schedules work as required;
• Interacts with production, design center, architecture and trade partners to resolve construction issues;
• Ensures all completed inspection forms and correspondence are filed in customer’s file;

We would like you to have:

• A minimum of two (2) years of relevant work experience.
• Previous experience in the construction industry is considered an asset.
• Knowledge of Alberta New Home Warranty Program is considered an asset

Our future is better together. Apply now and join us!

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.