Room Attendant

Organization- Hyatt Regency Toronto

Summary

Job Summary

The Room Attendant is responsible for ensuring fresh and sanitized room for all guests and prepares each room assigned for the arrival of new guests in accordance with the hotels service standards.

Qualifications

• Minimum of 1 year cleaning experience in a hotel or related industry.
• Ability to communicate effectively with all levels of guests, employees and management.
• Good organizational and problem-solving skills.
• Good oral and written communication skills.
• Ability to lift up to 70 pounds.
  
  

Daily Tasks

• Cleans and makes up all rooms according to the Hyatt brand standards by performing such daily activities as (list is an example, not complete) -
  
  

Ø Removal of all rubbish in waste bins and ashtrays.

Ø Making up beds with fresh linen.

Ø Dusting each piece of furniture inside and outside including lamps, shades, pictures and doors.

Ø Vacuuming and spot cleaning of carpets in rooms.

Ø Cleaning by washing and drying of all areas in bathroom.

Ø Replacing all guest supplies in the room and the bathroom.

• Wash paintwork and doors when necessary as requested by the Floor Supervisor.
• Report any blankets, duvets, duvet covers or mattress pads in need of change.
• Render personal assistance to guests by taking out food trays and newspapers.
• Responsible for collecting worksheet/ HotSOS device each morning with key and returning each at the end of the shift.
• Responsible for reporting all rooms which do not require service or which have DND signs on door in his or her assigned area.
• Responsible to report any room that is in need of extra cleaning as outlined in the extra cleaning procedures.
• Responsible for master keys in his/her possession.
• Responsible for reporting any malfunction in equipment.
• Reports suspicious persons to the Security or Telephone Operator.
• Responsible for securing guest room doors.
• Report immediately and turn over to the Security office all lost and found articles with room number and whom it was found by as required by the Lost & Found procedures.
• Report to the floor Supervisor and/or using HotSOS for anything requiring attention of the Maintenance department.
• Report anything to the Floor Supervisor that may be a health or safety hazard.
• Employee will acknowledge a guest immediately offering a friendly greeting in accordance with the service culture program.
• Maintains all hotel equipment with care and keeps them clean and in good working condition.
• Perform any other tasks assigned by Management.