Senior Account Manager - Public Sector West - TELUS Business Solutions (British Columbia)

Description

Join our team

At TELUS, we’re looking for accomplished sales professionals who are obsessed with exceeding customer expectations and surpassing revenue targets. As part of the Sales team of TELUS Business Solutions, you represent the TELUS brand, values, and promise.

We are not your standard (traditional) sales organization. We are passionately curious about our customers’ businesses. We are rooted by a social purpose and leverage our technology to create remarkable human outcomes tied to owners and executives key priorities.

It’s a challenging, consultative role, with equal parts of autonomy and collaboration. Sales is an art and we provide the best coaches, strategy, training, resources, support, and inspiration. We also have a ton of fun and celebrate individual and collective team success.

Here’s what WE believe

• We are ONE team: Team selling is the norm and we celebrate each other’s wins
• We challenge the status quo and when others think we’re great, we strive to be excellent
• We live up to our commitments, to ourselves, our friends, family, peers, leaders, customers and we strive to make a real difference in the communities where we work and live
• Our success is all about how we do things, how we think, solve problems, deliver, communicate, and more

Here’s the impact you’ll make and what we’ll accomplish together

Senior Account Managers at TELUS own sales execution, customer relationships and account strategies. You will build trust with your customers, champion TELUS inside of customer organizations and advocate for the customer inside of TELUS.

As a Senior Account Manager, you will quarterback an interdependent account team of inside sales, specialty sales, and technical pre-sales and draw in executive leaders as required. You’ll leverage the broad capabilities of TELUS, from connectivity and network backbone, to managed services, software-as-a-service (SaaS) & infrastructure-as-a-service (IaaS), security solutions, unified communication, Internet of Things (IoT) and mobility, and various subject matter experts (SMEs) in the internal environment and partner community. You will have individual targets for both wireline and wireless products and services. The territory for this role within TELUS Public Sector Enterprise, supports a highly visible strategic sales customer base of top public sector clients across British Columbia.

Here's How

• Create strategically aligned value propositions through understanding customer business objectives
• Engage client C-level and align with TELUS executives where strategic value can be gained for both organizations
• Manage and continue to develop a dedicated territory of accounts with the intention to grow/maintain revenue and growth opportunities in existing corporate customers
• Prepare professional proposals targeted to the key decision makers, usually the C-suite, in the customer's terminology, that clearly communicate the TELUS solution and value proposition to the customers' business problem, negotiating contracts, initiating orders, and pursuing everything with energy, drive and a need to finish
• Optimize tools such as Salesforce.com (SFDC) and Target Account Selling (TAS) as part of our everyday culture to drive effective business decision making and timely investments toward our success
• Embrace a unique collaborative, high energy and community-minded culture
• Compile and report statistics on present and previous wireline and wireless requirements, providing feedback to marketing and sales regarding problems, public opinion, policy matters, and/or competitor challenges

Qualifications

What YOU bring to this opportunity

• You are likely in a similar role, today, with 5+ years of experience in an Enterprise face to face sales environment, applying formal sales methodologies and leveraging data and insights to deliver on results
• You have knowledge of the wireline, wireless, SaaS, and ICT solutions, or experience in similar complex solution environments
• You are an experienced forecaster, linking account plans to both customer and TELUS strategic drivers
• You can rally to a common purpose and inspire confidence and trust in our vision
• You are a great simplifier and know well that today’s top sales leaders
• You have knowledge of or experience with most of the items below
  • Business and technical acumen: Demonstrated ability to identify and articulate financially sound TELUS solutions to customer's business problems through understanding the technologies, products, services, and resources
  • Strong sensitivity to customer needs and situations, analytical ability in discerning priority and non-priority issues, making decisions from a number of alternatives based on logic and fact, and capable of using persuasiveness in negotiating mutually satisfactory resolutions
  • Proven ability to create corporate relationships between TELUS and our customers that are characterized by mutual trust and respect for the TELUS value proposition
  • Proven ability to identify the client's business challenges and how they materially impact ($) the stated goals and objectives of the organization
  • Strong business case development skills and understanding of return of investment (ROI) consequences impacting the client’s business metrics
  • Have strong AQ - adaptability quotient, to change and learn quickly as required for the business and market needs
  • Solid working experience with Salesforce CRM tools