Technical Analyst

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID ).

About

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About The Role

As ATB’s next Technical Analyst, you will utilize your education, experience and skills of information technology to support ATB’s Technology Enablement operations team. This position will coordinate technical environment support and monitoring of the ATB environment. In addition, the position supports batch processing, SAP Transport support, file transfers, job scheduling/administration, setup, configuration, alerts and monitoring issues related to the SAP environment.

In this position, we require flexibility to perform shift work, after hours, evenings, overnight, and weekend support in a 365/24/7 environment, on a rotational basis and you will be expected to participate in On Call Rotation with The Service Delivery Management(SDM) Team, as part of our Major Incident process.

Accountabilities

• Resolves technical issues and record transactions via ticketing system
• Develops and maintain checklists for common technical issues
• Collaborates with other members of the support team to escalate and resolve technical issues
• Performs user administration duties
• Perform daily monitoring, troubleshooting and tuning of a complex SAP environment, including EOD batch processing and SAP Transport Management
• Respond to and resolve infrastructure-related incidents and problems, and monitor and evaluate overall system performance and day-to-day system activity on servers.
• Support ATB's Enterprise File Transfer Tool (SFTP). This includes file exchange failure support, monitoring and troubleshooting.
• Analyze production events, generated via Phone requests, System generated, or via Incidents, and take timely action based on documented procedures.
• Adhere to ATB operational processes: Follow support guidelines and runbook procedures. Raise incident tickets where applicable.
  
  

Skills, Experience & Requirements

Core Technical Skills:

• Operating Systems (Windows, Linux, AIX)
• Networking
• Active Directory
• Database (DB2, SQL, Suse, HANA)
• Monitoring (Splunk, Solarwinds, Redwood, Solution Manager)
• Secure File Transfer Protocol
• SAP and SAP BASIS - Nice to have
  
  

Accreditation

• Bachelor's degree in math, engineering, computer science or equivalent
• ITIL V4 foundations
• Working knowledge in supported organizational software and hardware troubleshooting, customization and upkeep
  
  

Interpersonal And Leadership Skills

• Active listening
• Systems thinking
• Critical thinking & problem solving
• Influence
• Verbal & written communication
• Prioritizing & managing expectations
• Demonstrates expert problem solving skills.
• Good understanding of statistical and analytical principles and processes
• Possesses expert communication skills, both written and verbal
• Ability to effectively persuade, convince, and negotiate with influence in order to achieve common goals.
• Demonstrates expert relationship management skills, advanced management and coaching skills.
• A team player who is willing to work hard, and have some fun while doing so.
  
  

Don’t meet all the requirements on the list?

A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Progressive Aboriginal Relations program created by the Canadian Council for Aboriginal Business.

What happens next?

If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at [email protected]

Stay in touch

We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn , Facebook and Instagram to learn more about what our team is up to.