Bilingual Internal Agency Officer, Recoveries

Job Summary

Job Description

What's the opportunity?

As an Agency Recoveries Officer within RBC Credit Management and Recoveries, you will aid in maximizing recoveries after write-off, in order to minimize the RBC Royal Bank’s losses. You will service our 3rd-party collection agencies in maximizing recoveries for the bank.

What will you do?

• Handle inbound calls from customers, collection agencies and internal service partners, to assist with debt recovery and administration requests
• Be a National primary contact for designated agencies on our portfolio
• Decision settlement proposals from our agencies or customers, resolve complaints, approve legal action and reconcile agency payments
• Ensure that the Collection Agency is following the guidelines set forth in the Service Agreement with them through our day-to-day operations
• Take initiative to contribute to the team on any gaps in service and assist with other products when volumes dictate
  
  

What do you need to succeed?

Must-have

• 3+ years of Recoveries or debt collection experience
• Strong written and verbal communication skills
• Strong Organizational and Multi-tasking skills
• Excellent negotiation and analytical ability
• Available to work shifts with in the hours of 9am to 6pm, Monday to Friday
• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs
  
  

Nice-to-have

• Working knowledge of Federal & Provincial Regulations surrounding Student Loans
• Good Understanding of consumer lending products such as: visas, overdrafts, personal & business loans
• Collection highway experience
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Leaders who support your development
• Ability to make a difference and lasting impact
  
  

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager

Job Skills

Collections Experience, Debts Recovery

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-09-10

Application Deadline:

2024-11-01

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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