Systems Administrator

Date Posted: 10/23/2024
Req ID: 40325
Faculty/Division: UofT Mississauga
Department: UTM: Info. & Inst. Tech. Services
Campus: University of Toronto Mississauga (UTM)
Position Number: 00055493

Description:

About us:

U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.

Your opportunity:

Do you want to work with an organization named a top GTA employer for 17 years in a row, and in 2023 alone was selected as one of Canada's Top 100 Employers, Canada's Top Family-Friendly Employers and Greater Toronto's Top Employers? Do you want to work within a modern IT department using cutting-edge technology that will invest in you and your career? Then look no further!

U of T has the exceptional human resources programs and forward-thinking workplace policies to receive this perennial recognition. We recognize that people need their employers to invest in them and enrich their lives; we have great benefits, flexible work options, advancement opportunities, professional development programs, employee family assistance plans, a full pension, generous vacation, educational assistance and tuition waivers for you and your children.

At U of T Mississauga, we are looking for an exceptional Systems Administrator to join our team. The Systems Administrator will innovate and support UTM’s Windows, Mac and Linux endpoints leveraging enterprise solutions such as Microsoft Intune, SCCM, Kandji and Active Directory capabilities. The Systems Administrator will also assist with datacenter operations such as hardware installation, patching and updating Operating Systems and infrastructure monitoring.

As a Systems Administrator, you will be one of the subject matter experts within UTM’s I&ITS Infrastructure and Operations team. You will administer as well as contribute to tactical and operational decisions for UTM’s I&ITS Endpoint User Computing infrastructure, spanning between physical computers and labs to datacenter and virtualized offerings. This will require combining technical experience and knowledge, problem solving and troubleshooting at the convergence of End User Computing, on-premises datacenters and cloud platforms.

Your responsibilities will include:

• Troubleshooting complex computer system problems
• Planning components of projects
• Probing for information to establish needs
• Creating complex and technical documentation and user support guides
• Removing tripping hazards
• Directing a small group in a limited area, including responsibility for scheduling and/or workflow

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum of four years of hands-on experience with Microsoft Windows and Apple Operating systems.
• Minimum of four years of hands-on experience with endpoint hardware such as Dell, Lenovo, Apple.
• Minimum two years of hands-on experience with Mobile Device Management platforms such as Microsoft Intune, SCCM or Kandji.
• Minimum two years experience working with Active Directory using tools such as Active Directory Users and Computers.
• Minimum two years experience working with Group Policy Objects.
• Understanding of volume and disk encryption technologies such as Microsoft BitLocker or FileVault.
• Knowledge of network services such as DHCP and DNS.
• Knowledge of enterprise printing solutions such as Pharos or Paperclip
• Knowledge of common protocols such as SMB, CIFS, AFP, etc.

Assets (Nonessential):

• Demonstrated experience working in a structured change management environment (CAB or equivalent body).
• ITIL foundations level (or higher) certification.
• Familiarity with the University environment, governance, and policies.
• Experience working with the ServiceNow platform.
• Excellent verbal and written communications.

To be successful in this role you will be:

• Accountable
• Cooperative
• Organized
• Procedural
• Team player

Closing Date: 10/31/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $79,874. with an annual step progression to a maximum of $102,147. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.