Customer Experience Associate

At SM Solutions, we pride ourselves on fostering a culture built on confidence, accountability, and collaboration. Our talented team is at the heart of everything we do, driving our commitment to creating exceptional experiences for our customers. As a Customer Experience Associate, you’ll join a group of dedicated professionals who understand the power of strong relationships and work together to elevate our brand and make a lasting impact in the lives of those we serve!

Responsibilities

In this vital role, you will engage with our customers in meaningful ways, ensuring that each interaction not only resolves issues but also builds trust and loyalty. Our new Customer Experience Associate’s responsibilities will include:

• Developing genuine relationships with customers through personalized communication via phone, email, texts and face to face interactions.
• Actively listening to customer needs and concerns to provide tailored solutions that exceed expectations.
• Following up with customers to ensure satisfaction and gather feedback on their experiences, demonstrating that their opinions matter.
• Collaborating with internal teams to create seamless experiences and advocate for customer needs across the organization.
• Assisting in the development of initiatives that enhance customer relationships and foster a sense of community.
• Identifying opportunities to surprise and delight customers, turning everyday interactions into lasting impressions.
  
  

Qualities We Value

• A natural communicator who enjoys connecting with people and building rapport.
• Excellent listening skills and empathy, allowing you to understand and address customer needs effectively.
• Strong problem-solving abilities and a proactive approach to improving customer experiences.
• A team player who values collaboration and is committed to creating a positive atmosphere.
• Experience in customer service or relationship management is a plus, but we welcome candidates eager to learn and grow!
  
  

Every member of our team has a unique skill set and brings valuable expertise to the table. Therefore, our top priority is to create a culture that supports and encourages growth and development. We believe that learning is a lifelong journey, and we are committed to offering opportunities for our employees to enhance their customer support skills through ongoing education and training programs.

If you're ready to take on a role where your ability to build relationships can make a real difference in our customers' experiences, apply!