Operations Coordinator

Temporary Full Time

The Operations Coordinator is an in-office position and will be reporting to the Sales Support Manager, Regional Office in Vancouver, BC. The Operations coordinator (OC) role is responsible for all regular daily administrative and operational activities at regional office. They are the main point of contact of regional offices and handle a wide variety customer support tasks such as dealing with inquiries, distributing incoming and outgoing mail, performing basic reporting to support other SS&O roles and other business partners within their region. In addition, they act as the primary liaison for premise support and assist with technology support at the regional office level.

What You Will Do

• Meet and greet all clients in a kind, courteous and professional manner as they enter the office creating a warm and inviting experience
• Offer excellent customer support to internal and external business partners
• Support business partners with inquiries and concerns related to regional premises, act as the primary point of contact between the regional office and property management
• Provide technology support to business partners and leverage relationships with head office teams to solve problems as needed
• Support Regional office with day-to-day sales support and operations functions
• Provides administrative support duties to local team, including general office and premise responsibilities
• Perform basic reporting for management and team as required
• Daily compliance support; branch file, support in audits - Internal and external
• Share ideas in the spirit of continuous improvement and input into initiatives
• Provide support of servicing activities for client accounts, including updating account information, assigning financial and non-financial requests, quality control, responding to service requests, follow up and adjustments.
• Support office compliance measures as required
• Proactively support sales with activity management and supporting key sales functions within the sales roles
• Support the execution of business plans
  
  

What You Will Bring

• Operations or Sales Support related experience within Financial Services or Insurance Industry
• Post-secondary education required
• Understanding the operation of a sales organization
• Critical thinking skills with an aptitude for new ways of working
• Skilled at building strong, collaborative relationships with multiple business partners across the region and country
• Strong passion for working in a high performance, fast-paced sales environment
• Ability to work well within a diverse team environment as well as a strong ability to work well independently
• Self-starter who can be nimble and change direction when needed
• Strong organizational skills, with the ability to juggle multiple priorities and meet deadlines
• Strong written, verbal, and virtual communication skills
• Work with the team to ensure all roles are clear on how to put “the customer at the centre of what we do”
• Ability to succeed and work well under pressure
• Ability to adapt in an ever-changing business environment
• Ability to prioritize activities to drive highest business impact
  
  

This in-office position is located at 1111 West Georgia Street, Vancouver, BC.

The base salary for this position is between $37,000 - $50,100 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected].

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.