Shelter Services Representative

Req ID: 25658

Vacancy Type: Permanent

Number of Positions: 2

Closing Date: 11/05/2024

Job Summary

We are seeking two (2) Shelter Services Representatives to support the administration of shelter services. Reporting to the Supervisor, Shelter Administration, these positions will issue pet licensing, adoptions and also provide administrative and project support duties of our shelter services.

If you are passionate about people and animal care and have the required qualifications, we encourage you to apply and join our team in providing exceptional care for the animals in our community.

Duties and Responsibilities

• Respond to inquiries and service requests related to pet licensing, bylaws, lost and found animals, etc.
• Process and issue pet license applications and renewals
• Administer lost and found process including update website with unidentified animals, connect pet owners with their found animals, animal intake process, etc.
• Facilitate animal licensing including prepare receipts, pet license certificates, reminder notices, donation letters and licence tags for mail-out.
• Daily auditing of licensing tags and monies collected, creating estimates, invoices and receipts for customers and vendors
• Coordinate volunteer program and co-op student tasks
• Support various project work and continuous improvement initiatives
• Other duties as assigned
  
  

Skills And Qualifications

• Demonstrated animal handling experience, preferred 2-3 years of animal shelter experience
• Must have minimum grade 12 education; completed post secondary education in business, administration or Animal Care is preferred
• Exceptional customer service skills
• Minimum of 2-3 years of administrative, customer service and data entry experience is preferred
• Intermediate skills with Microsoft Outlook, Excel, and Word
• Up-to-date rabies vaccination or recent titer check required
• Experience with Chameleon (adoption platform) considered an asset
• Position requires 40-hour work week, including Saturdays
  
  

Hourly Rate/Salary: $54,908 - $73,211

Hours of Work: 40

Work Location: Animal Services Centre, 735 Central Pkwy W, Mississauga, ON L5C 4H4

Department/Division/Section: CPS/Corporate Services Dept , CPS/Enforcement Division , Animal Services

Non-Union/Union: CUPE

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.