Associate Vice President, Client Service Centre

Position Summary

The Associate Vice President, Client Service Centre reports to the Vice President, Personal Lines Operations. They are responsible for meeting overall growth and profitability targets by supporting all distribution channels by overseeing the contact center and specific assigned branch(s).

Responsibilities

• In partnership with the VP, develop and execute the annual business plan with a focus on
• Overall new business and business retention
• Exceptional client experience & client outreach
• Service model strategy
• Best practices
• Industry involvement
• Mentoring, training and development
• Ensure consistent and effective application of insurer, HUB corporate policies and procedures as they apply to the business or to the employees
• Collaborate on forecasting, budgeting, and workforce planning to optimize call center operations
• Execute strategies for continuous improvement of key performance metrics including
• Contact Center metrics such as: average speed of answer, service levels, abandon rates etc.
• Activities
• Renewal Retention
• Accounts Receivable
• New Client Acquisition
• Prospecting Conversion Rate
• Division Profitability
• Customer Satisfaction Scores
• Develop sales strategies including referral programs, inbound upsell and outbound dialing initiatives to drive revenue growth and customer acquisition
• Assess market and identify current and prospective opportunities to obtain new clients; monitor business results and take appropriate corrective action when
• necessary to ensure targets are met
• Provide leadership, support and collaborate with other business areas as needed
• Other duties and responsibilities as assigned
  

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

• Competitive compensation: Base salary
• Company matching RRSP contributions
• Tuition financing and career-related training and development
• Customizable flexible benefits options for you and your family
• Mental and physical wellness initiatives
• A positive, collaborative and team-oriented environment
• Ongoing personal and career development
  
  

The expected salary range for this position is $90,000 - $120,000 per year and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us/apply now.

Our Culture Starts with You

• We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
• We want you to be INNOVATIVE and open to sharing your ideas
• You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
• You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
• You work with a high degree of INTEGRITY and ACCOUNTABILITY
  
  

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent