Senior Manager, Operational Effectiveness

Requisition ID: 204693

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

What you'll be doing.

The incumbent provides process management support with a focus on optimizing the overall efficiency of Global HR Services across all functional areas. The incumbent identifies and implements process improvements that enhance employee experience and generate operational efficiencies and profitability. The Senior Manager, Operational Effectiveness uses their experience and direct client feedback to improve the quality of key processes that impact our employees. They will be responsible for the implementation and sustainment of high complexity operational excellence strategies and plans and are responsible for analyzing the success of implemented strategies as well as current organizational processes. They contribute to the overall success of Global HR Services by ensuring specific individual goals, plans and initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities conducted in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Works with the Director and GHRS business leaders to conduct process assessments and identify improvement opportunities and recommend solutions to business challenges.
• Acts as the prime delegate on behalf of the Director, Operational Effectiveness
• Plays a leadership role within the Operational Effectiveness team, coaching and guiding the team towards successful execution of plans and activities
• Translates recommendations into actionable plans with measurable outcomes in alignment with business objectives.
• Manages a portfolio of the most highly complex operational effectiveness projects from start to finish and delivers impactful results; this includes collecting and analyzing process data, identifying root cause, requirements gathering/validation, scoping, developing, and implementing solutions, aligning partner expectations, project management and using metrics to measure and assess success and impacts.
• Analyzes work flow processes, procedures and data
• Facilitates Kaizen workshop events for processes that have a cross-functional impact to eliminate waste, reduce cycle time and improve business performance while establishing a sustainable model for continuous improvement
• Performs root cause and gap analysis techniques, design future state work flow processes and procedures and analyzes system flows.
• Determines business impact for changes in processes and procedures
• Designs and executes implementation plans, including training and communication.
• Optimizes existing processes and activities within Global HR by identifying trends, gaps, and opportunities through data analysis, making recommendations, and ensuring action plans are developed and executed.
• Uses a strong knowledge of Lean and Six-Sigma principles to drive a robust service and operational excellence culture throughout Global HR
• Ensures controls, compliance and oversight mechanisms are in place to minimize risks.
• Assesses and reports on the quality of execution of Global HR, based on the established quality assurance program to drive performance and ensure that deliverables are defect free, complete, and fulfill all stated requirements.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy,
• adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed? We'd love to work with you if you have:

• Post-secondary degree Business, Operations, Science, Engineering
• Business acumen, information technology domain knowledge and expertise in operational excellence
• Lean and six sigma disciplines demonstrated through holding a formal designation (Lean Six Sigma Black Belt or Six Sigma Black Belt) is an asset.
• 3 - 5 years of leading operational excellence and/or continuous improvement initiatives
• Structured thinking when solving problems and organizing work. Can analyze data and situations fully and accurately to guide and reach productive decisions.
• You enjoy investigating complex problems, and making sense of information. You are confident in communicating complex information in a meaningful and impactful way
• Demonstrated proficiency and passion for lean methodology, tools, and business process improvement, with strong grounding and experience with the application of Lean, Six Sigma, DMAIC and CI principals is an asset.
• Demonstrated proficiency in leading change through others to achieve operational excellence.
• Excellent written and verbal skills - able to convey messages that can be understood across all levels of the organization from the ground level through the executive and board level.
• Able to explain digital concepts and technologies to non-technical leaders and convey 'business' concepts to technical staff.
• Strong interpersonal skills, including superior listening and probing skills, and the ability to build rapport across the company while quickly and confidently gaining respect of others.
• Builds relationships and brings together individuals with different perspectives and opinions, and drive toward a common goal.
• Ability to motivate and lead change.
• Proven ability to exercise good judgment, initiative, and maintain confidentiality.
• Strong knowledge and experience applying problem solving tools.
• Strong scientific and analytical understanding of processes and quality systems
• Competence in systematically solving problems using appropriate process improvement methodologies to analyze complex data/information from different cross-functional teams, both locally and globally
• Excellent math abilities and working knowledge of data analysis/statistical methods
• Sound judgement to evaluate and analyze information, and effectively resolve issues
• Familiarity with related software programs (such Microsoft Project, Minitab, Visio, BlueWorks, Flowchart software, Enterprise Resource Planning)
• Fluency in Spanish – written and speaking would be an asset

What's in it for you?

• The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your growth and enhance your skills
• An inclusive working environment that encourages creativity, curiosity, and celebrates success!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.