Manager, Operations Effectiveness
RBC
Date: 3 hours ago
City: Mississauga, ON
Contract type: Full time
Job Summary
Job Description
What is the opportunity?
The Manager, Operations Effectiveness is responsible for leading, supporting, and executing projects and initiatives to drive the transformation of the Operations Effectiveness Operating Model. This includes a wide range of projects covering business growth, process reengineering, infrastructure renewal, and change management.
This role will collaborate closely with Operations, Technology, Digital, and Data Insights Teams to capture requirements, streamline and automate processes, and deliver data insights. This role will also partner with RBCI Technology Teams on production support and maintenance of business managed applications within RBC Insurance.
What will you do?
Must have
Adaptability, Customer Service, Decision Making, Effectiveness Measurement, Insurance Operations, Process Management, Strategic Thinking, Time Management
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
MISSISSAUGA
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-10-11
Application Deadline:
2024-10-30
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>
Job Description
What is the opportunity?
The Manager, Operations Effectiveness is responsible for leading, supporting, and executing projects and initiatives to drive the transformation of the Operations Effectiveness Operating Model. This includes a wide range of projects covering business growth, process reengineering, infrastructure renewal, and change management.
This role will collaborate closely with Operations, Technology, Digital, and Data Insights Teams to capture requirements, streamline and automate processes, and deliver data insights. This role will also partner with RBCI Technology Teams on production support and maintenance of business managed applications within RBC Insurance.
What will you do?
- Collaborate closely with subject matter experts to document processes, identify areas for improvement, capture requirements, and design and recommended solutions
- Design, develop, test, and implement automated solutions to enable straight-through processing, leveraging tools such as RPA, Python, SQL, etc.
- Collaborate with Operations teams to implement dashboards and deliver data insights, including collecting, consolidating, and wrangling data from various databases and sources
- Develop and implement data pipelines to automate data sourcing from different applications and databases
- Work with Operations Effectiveness leadership team to identify and implement strategic initiatives to drive business value and generate efficiencies
- Support the implementation of new technologies and information systems capabilities to improve process and generate efficiency
Must have
- 3 to 5 years of experience in automation and data analytics, and a proven track record of leading transformation initiatives
- Proficient with data sourcing, wrangling, and analytics, and with RDBMS, SQL, and/or ETL tools
- Direct experience in automation and programming languages such as Python, PowerShell, VBA, RPA
- Solution oriented, a self-starter, and a strong advocate for change, adaptability, and continuous learning and improvement
- Strong analytical, critical thinking, and problem-solving skills
- Excellent written and verbal communication skills
- Post-secondary degree in related field preferred
- Experience in finance and/or insurance operations
- Advanced negotiation and persuasion skills
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity
Adaptability, Customer Service, Decision Making, Effectiveness Measurement, Insurance Operations, Process Management, Strategic Thinking, Time Management
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
MISSISSAUGA
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-10-11
Application Deadline:
2024-10-30
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>
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