ServiceNow-ITSM Integrations, SAM&HAM

Job Description

Infosys is seeking a Senior ServiceNow Consultant. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications

• Candidate must be located within commuting distance of Calgary, Alberta or be willing to relocate to the area. This position may require travel.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4+ years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
  
  

Preferred Qualification:

• We are seeking a skilled and experienced ServiceNow ITOM and Discovery resources to join our team.
• The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a specific focus on IT Operations Management ITOM – Discovery solutions.
• As a ServiceNow ITOM and Discovery Developer, you will collaborate with internal and customer stakeholders to gather requirements, design, develop, and implement ServiceNow Discovery solution to support ITSM processes and to build mature CMDB for our client business requirements
• Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM - Discovery solutions.
• Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, and Configuration Management.
• Design and Develop Discovery Patterns and Schedules to Ensure successful Discovery of CIs through MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes for Discover Data Center, Network , SAP and Cloud CIs.
• Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation.
• Configure and maintain the CMDB data model as per CSDM framework, ensuring accurate and up-to-date configuration item (CI) information.
• Integrate ServiceNow with other internal and external data sources.
• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
• Stay updated with the latest ServiceNow releases and ITOM/Discovery specific features, proactively identifying opportunities for process improvement and system optimization.
• Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
• Provide leadership and guidance to junior consultants and project teams, fostering a collaborative and high-performance work environment.
• Conduct training sessions and knowledge transfer activities to enable internal and customer teams to effectively use and maintain the implemented solutions.
• Excellent problem-solving skills and ability to troubleshoot technical issues independently.
• ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITOM or CMDB are highly desirable.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and technical teams.
• Experience with Agile development methodologies is a plus.
  
  

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Extensive travel may be required as per client and project needs.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.