Dispatcher - French Speaking

GardaWorld


Date: 3 hours ago
City: Mississauga, ON
Contract type: Full time
GardaWorld Cash is seeking candidates with excellent communication skills to work as Dispatchers for our branch operation in Mississauga, ON.

Responsibilities Include

  • Dispatch ATM codes, Firstline Maintenance calls and emergency cash requests.
  • Document and communicate between Service Techs and the customer.
  • Respond to customer’s needs when contacted.
  • Act as a liaison between customers and route personnel via telephone and radio.
  • Research and resolve customer inquiries.
  • Assign and close Mas-Hamilton lock combinations and record close seals.
  • Provide ATM access information (alarm codes, etc.) to routes and technicians.
  • Direct incoming phone calls to others using the internal paging system.
  • Provide routing and directions to armored routes and technicians
  • Receives customer calls for service and dispatches first line maintenance technicians for repairs.

Qualifications

  • High school diploma or general equivalency diploma or equivalent combination of education and work experience required.
  • Minimum of 2 years previous dispatch experience is preferred.
  • Basic computer skills for data input.
  • Must be able to read a map and provide clear instructions to route crews.
  • Familiarity with the service area is preferred.
  • Must demonstrate clarity and proficiency in oral and written communication skills.
  • Must be able to communicate clearly by telephone and radio.
  • Ability to think clearly and respond in a fast-paced environment while under significant pressure.
  • Ability to work well independently and as a team member.
  • Be able to lift up to 50lbs and assisting/carrying out the Debrief process.

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