Sr. Diagnostic Specialist - Montreal, CAN - For Future Consideration
Rivian
Date: 5 hours ago
City: Montreal, QC
Contract type: Full time
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Diagnostic Specialist role leverages each part of the knowledge, skill and experience that comes from a professional career in the Automotive Service Industry. This role seeks the Diagnostics Professional aimed towards helping resolve customer concerns using high quality diagnostic processes and techniques. Your attention to detail and focus on quality will have led you to developing a deeper understanding of core systems and technologies than would be required to simply “repair to the concern”. Having adopted and then exhibiting a “Continuous Improvement” mindset, is what drives the Diagnostic Specialist to integrate the many facets of their abilities in complex diagnostics with the connected vehicles being produced today. These efforts come together to provide the consumer with a service experience rarely found in the automotive industry. Responsibilities will include utilizing your knowledge and training in support of the local Service team, comprising of a primary focus on upleveled diagnostic support given to both direct “In-Service/Hands On” diagnostics as well as “pre-appointment” service planning, and continues through diagnostic content collection, reporting, engaging cross-functional team responsibilities, and business partner development. This role will be located in Montreal, Quebec, Canada.
Description Du Poste
Le poste de spécialiste en diagnostic fait appel à toutes les connaissances, compétences et expériences associées à une carrière professionnelle dans l’industrie des services automobiles. Nous sommes à la recherche d’un professionnel en diagnostic qui aidera à régler les problèmes des clients à l’aide de techniques et de processus de diagnostic de haute qualité. Votre souci du détail et de la qualité vous a motivé à acquérir une connaissance approfondie des systèmes et des technologies de base plutôt que de simplement effectuer la « réparation du problème ».
En adoptant puis en appliquant une mentalité d'« amélioration continue », le spécialiste en diagnostic est motivé à intégrer les nombreuses facettes de ses compétences en diagnostics complexes aux véhicules connectés produits aujourd'hui. L’agencement de ces efforts permet d’offrir au consommateur un service d’une qualité qui se fait rare dans l’industrie automobile. Les responsabilités consistent notamment à faire appel à vos connaissances et à votre formation pour appuyer l’équipe technique locale, qui se concentre surtout sur les services de diagnostic avancés, tant pour les réparations sur place que pour la planification avant le rendez-vous. À cela s'ajoutent également la collecte de renseignements aux fins de diagnostic, la production de rapports, l’intégration des responsabilités d’équipes multidisciplinaires et le développement des partenaires commerciaux. Ce poste sera exercé à Montréal (Québec), Canada.
Responsibilities
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected] .
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Diagnostic Specialist role leverages each part of the knowledge, skill and experience that comes from a professional career in the Automotive Service Industry. This role seeks the Diagnostics Professional aimed towards helping resolve customer concerns using high quality diagnostic processes and techniques. Your attention to detail and focus on quality will have led you to developing a deeper understanding of core systems and technologies than would be required to simply “repair to the concern”. Having adopted and then exhibiting a “Continuous Improvement” mindset, is what drives the Diagnostic Specialist to integrate the many facets of their abilities in complex diagnostics with the connected vehicles being produced today. These efforts come together to provide the consumer with a service experience rarely found in the automotive industry. Responsibilities will include utilizing your knowledge and training in support of the local Service team, comprising of a primary focus on upleveled diagnostic support given to both direct “In-Service/Hands On” diagnostics as well as “pre-appointment” service planning, and continues through diagnostic content collection, reporting, engaging cross-functional team responsibilities, and business partner development. This role will be located in Montreal, Quebec, Canada.
Description Du Poste
Le poste de spécialiste en diagnostic fait appel à toutes les connaissances, compétences et expériences associées à une carrière professionnelle dans l’industrie des services automobiles. Nous sommes à la recherche d’un professionnel en diagnostic qui aidera à régler les problèmes des clients à l’aide de techniques et de processus de diagnostic de haute qualité. Votre souci du détail et de la qualité vous a motivé à acquérir une connaissance approfondie des systèmes et des technologies de base plutôt que de simplement effectuer la « réparation du problème ».
En adoptant puis en appliquant une mentalité d'« amélioration continue », le spécialiste en diagnostic est motivé à intégrer les nombreuses facettes de ses compétences en diagnostics complexes aux véhicules connectés produits aujourd'hui. L’agencement de ces efforts permet d’offrir au consommateur un service d’une qualité qui se fait rare dans l’industrie automobile. Les responsabilités consistent notamment à faire appel à vos connaissances et à votre formation pour appuyer l’équipe technique locale, qui se concentre surtout sur les services de diagnostic avancés, tant pour les réparations sur place que pour la planification avant le rendez-vous. À cela s'ajoutent également la collecte de renseignements aux fins de diagnostic, la production de rapports, l’intégration des responsabilités d’équipes multidisciplinaires et le développement des partenaires commerciaux. Ce poste sera exercé à Montréal (Québec), Canada.
Responsibilities
- Provide diagnostic support to Field Service Teams using a combination of technical understanding specific to Rivian products, experience with integrated automotive systems, use of specialized diagnostic tools, and logged vehicle data review.
- “Hands-on” Low voltage and HV diagnostic support
- Producing high quality documentation in both Service Support and Engineering document systems.
- Communicate effectively with business partners in support of Service needs.
- Aid Field Service in the production of pre-appointment service plans where more advanced diagnostic support is needed.
- Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.
- Support an industry leading customer repair experience through integration of elevated diagnostic support in the local Service operation workspace.
- Work closely with customer support teams to train and empower agents in conducting live diagnostics on common vehicle issues; as well as addressing customer concerns related to expected vehicle behavior.
- Support systems and processes that capture “feedback” that will in turn aid in product quality improvements.
- Create a culture of collaboration with individuals, cross functional teams, and leadership by encouraging feedback and open communication.
- Hours of operation are business partner focused and are expected to reflect within the current operational needs for the service location/region.
- Offrir un soutien aux équipes techniques sur le terrain en matière de diagnostic, grâce à la compréhension technique spécifique aux produits Rivian, à une expérience des systèmes automobiles intégrés, à l’utilisation d’outils de diagnostic spécialisés et à l’examen des données des véhicules.
- Soutien direct au diagnostic concernant la basse tension et la haute tension
- Produire des documents de haute qualité à la fois aux systèmes de documentation d’ingénierie et aux services de soutien.
- Communiquer efficacement avec les partenaires commerciaux pour répondre aux besoins concernant le service.
- Aider l’équipe technique sur le terrain à produire des plans de réparation avant le rendez-vous lorsqu’un soutien diagnostique plus avancé est nécessaire.
- Évaluer et effectuer des réparations à distance qui ont été jugées sécuritaires et ont été exécutées de façon efficace sans accès local au véhicule.
- Favoriser une expérience de réparation client exemplaire en intégrant un soutien diagnostique avancé dans l'atelier de service local.
- Collaborer de près avec les équipes de soutien à la clientèle pour former des agents qui seront en mesure d’effectuer des diagnostics sur place concernant des problèmes courants liés aux véhicules ainsi que de remédier aux problèmes des clients concernant le comportement attendu des véhicules.
- Appuyer les systèmes et les processus qui permettent de recueillir des « commentaires » qui, à leur tour, aideront à améliorer la qualité des produits.
- Créer une culture de collaboration entre les individus, les équipes interfonctionnelles et la direction en encourageant une rétroaction et une communication ouvertes.
- Les heures de travail seront adaptées aux besoins des partenaires commerciaux et devront refléter les exigences opérationnelles actuelles de l'emplacement et de la région de service.
- 8+ years of experience in automotive industry or automotive repair, with an emphasis on mechanical, thermal, electrical, data processing and systems integration.
- Fundamental “working knowledge” and “hands-on” experience diagnosing electronic concern with and without OBD/DTC support.
- Fundamental knowledge and experience diagnosing CAN, LIN and other network architectures, such as I2C and A2B.
- Familiarity with terminal interfaces, scripting languages and experience reading computer code is a plus.
- Extensive knowledge of and experience with diagnosing and repairing mechanical and thermal systems.
- Ability to understand, build and promote the benefits of utilizing structured processes.
- Experience with customer support or customer relations.
- Excellent written and oral communication skills.
- Experience working as, or with Business Partners, and understands the role responsibilities a Business Partner must possess.
- Disciplined work ethic.
- Self-motivated, and encouraging of others.
- Able to work efficiently in small groups, large groups as well as individually.
- Ability to work effectively under pressure or within tight time limits.
- Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling on internal partners.
- Experience with logistics or parts ordering systems is a plus.
- Experience analyzing large data sets is encouraged.
- Competent computer and typing skills required.
- Appropriate interpersonal style and communication needed to work effectively with internal and external partners.
- Ability to travel as needed.
- Ability to support cross-functional teams both remotely and through on-site interactions.
- Extremely detail oriented.
- International / Cross Platform / Multi-brand and EV experience recommended.
- Experience in a Start-up environment is a plus.
- A.S.E. Certifications – Current (or prior) is a plus.
- This role will be located at a Rivian facility located in Montreal, Quebec, Canada.
- Carte de compétence compagnon du Comité Paritaire Automobile
- Plus de 8 ans d’expérience dans l’industrie automobile ou la réparation automobile, avec un accent sur la mécanique, les systèmes thermiques, l’électricité, le traitement des données et l'intégration des systèmes.
- Connaissances fondamentales et expérience pratique en diagnostic de problèmes associés au volet électrique, avec et sans soutien des systèmes OBD et DTC.
- Connaissances et expérience pratiques approfondies en diagnostic d’architectures réseau CAN, LIN et autres, comme I2C et A2B.
- La connaissance des interfaces de terminal, des langages de script et de l’expérience en lecture de codes informatiques représente un atout.
- Connaissance et expérience pratique approfondies du diagnostic et de la réparation des systèmes mécaniques et thermiques.
- Capacité à comprendre, à bâtir et à promouvoir les avantages de l’utilisation de processus structurés.
- Expérience en service à la clientèle ou en relation avec la clientèle.
- Excellentes aptitudes pour la communication orale et écrite.
- Expérience de travail à titre de partenaire commercial ou avec des partenaires commerciaux, et compréhension des responsabilités que doit assumer le partenaire commercial.
- Discipline d’éthique de travail.
- Motivation personnelle et encouragement des autres.
- Capacité à travailler efficacement en petits ou grands groupes aussi bien qu’individuellement.
- Capacité à travailler efficacement sous pression ou dans des délais serrés.
- Des efforts physiques peuvent être nécessaires pour accomplir certaines tâches professionnelles (rester en position assise ou debout, marcher, se pencher, s’agenouiller, transporter, atteindre, pousser, tirer et soulever des objets pouvant atteindre 23 kg (50 lb).
- Utilisation fréquente des mains pour saisir et utiliser correctement des outils, saisir des données, rédiger des communications ou appeler des partenaires internes.
- L’expérience en logistique ou en systèmes de commande de pièces est un atout.
- Expérience souhaitée dans l’analyse d’ensembles de données volumineux.
- Compétences en informatique et en saisie de texte exigées.
- Aptitudes appropriées pour la communication et les relations interpersonnelles, nécessaires pour travailler efficacement avec des partenaires internes et externes.
- Capacité de voyager au besoin.
- Capacité à soutenir des équipes multidisciplinaires à distance et par le biais d’interactions sur place.
- Exceptionnellement minutieux.
- Expérience internationale / multi plateformes / multiples marques et VÉ recommandée.
- Expérience dans un environnement de démarrage d’entreprise, un atout.
- Certifications A.S.E. - actuelles (ou antérieures), un atout.
- Le titulaire de ce poste travaillera dans un établissement Rivian situé à Montréal, Québec, Canada.
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected] .
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
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