Account Coordinator

• Half Remote & Toronto
• Full-time
• Hands-on resolution role with a growing company, in an exciting start-up environment
• Reports to the Head of Client Experience
• Salary: $55,000 - $65,000 depending on experience
  
  

About S2 Creative

S2 Creative is a dynamic tech platform that provides innovative solutions for interior designers to efficiently store, track, and manage their project-related inventory. We specialize in offering a seamless experience for designers by partnering with third-party storage facilities and logistics providers to handle everything from receiving to installation. Our platform not only helps designers stay organized but also ensures that their items are handled with the highest level of care and transparency.

At S2 Creative, we pride ourselves on creating tools that make life easier for designers, so they can focus on what they do best—designing beautiful spaces. We’re driven by a mission to transform the way designers handle their logistics, offering an all-in-one platform that promotes accountability, quality control, and operational efficiency.

Our team is composed of passionate professionals who are committed to delivering excellent service, supporting our clients in every step of the process, and ensuring that our platform meets the growing needs of the interior design industry.

If you’re excited about joining a forward-thinking company at the intersection of technology and design, we’d love to hear from you.

Account Coordinator - Role Overview

Your goal in this position is to support our operations to ensure they run smoothly so that we can meet our client's needs efficiently and accurately. You are client-obsessed and are known as a creative problem solver who will not stop until you achieve a client's desired outcome. Your creativity and drive ensures that you deliver exceptional experiences every time.

You are smart, passionate, friendly, and excited about new challenges. With us, you’ll have an opportunity to make your mark and as we grow, there will be opportunities to grow your leadership, impact, and responsibility.

Responsibilities

• Own the relationship with clients from onboarding to delivering exceptional client experiences, daily.
• Act as a subject matter expert, guiding clients to their desired outcomes and solving their challenges
• Reviewing and confirming client orders, for accuracy and completeness of information, following up to ensure we have all the necessary information to deliver the service
• Assist and communicate with internal team members and external Clients to ensure that inquiries and commitments are met in a timely manner
• Managing the client expectations on the day of service, communicating timing and delays and creatively resolving issues that arise
• Creating the daily schedule for deliveries and logistics with the S2 Creative team and 3PLs, optimizing the routes, and assigning the teams
• Quoting orders and booking 3rd party logistics where required
• Handling order adjustments and daily client order inquiries
• Monitor activities to ensure they are completed accurately, in a timely manner, and with an excellent customer experience
• Managing and communicating any route or order changes to the moving team
• Execute systemic components of receiving, inspection, and closing out orders, when necessary
• Be responsible for the accuracy of order and delivery management
• Perform investigations where required
• Visiting client site to ensure their project is going well.
  
  

Experience:

• You have experience communicating effectively and collaboratively to resolve complex and time-sensitive issues
• You have experience organizing and coordinating multiple tasks at once
• You have a track record of creating structure in ambiguity
• Previous work experience in a client facing operations role
  
  

The Right Fit

You’ll thrive on our team because you are:

• Client-service oriented – you enjoy working with clients and other stakeholders, getting to know them, and adding value to their lives through the service you provide. You are able to build win-win relationships.
• A hands-on learner and problem solver – you are constantly learning new things and ensuring you get into the details enough to really understand how things work. You analyze situations to come up with innovative solutions. You don’t just stand back – you roll up your sleeves and get involved. Over time, you will also build significant knowledge about the business and be able to pre-empt on-going issues.
• Fast-paced follow-through – by nature, you operate efficiently. You are quick-thinking, and enjoy staying productive. You respond in a timely manner to all open and on-going requests. You have exceptional time management and organizational skills.
• Cool under pressure – in logistics, the pace is high, and the pressure rises quickly. Through it all, you stay calm and collected, and so you’re able to respond to client needs with flexibility.
• Positive attitude & team player – you’re optimistic and upbeat. Your positive energy and attitude rub off on others. Ability to work well in a team environment and maintain a positive work culture.
  
  

If this sounds like the right fit and a team that you want to be part of, then we can’t wait to meet you!

Due to the high number of applicants, we will only contact those candidates who most closely fit our requirements.