Functional Support Analyst

Axelon Services Corporation


Date: 9 hours ago
City: Montreal, QC
Contract type: Full time
Job Description: Global Financial Firm has an immediate contract for an experienced Application Support Analyst,

Job Role: Functional Support Analyst

Duration: 12 Month Contract on T4

Follows Hybrid schedule

Main Responsibilities

Level 1 and 2 Support

  • Active monitoring of production activities
  • Perform remediation steps when required
  • Interface with external IT communities to resolve incidents
  • Work with development community for Level 3 incident escalations
  • Log work and effort in support tracking application and work with team and management to reduce recurring issues
  • Available for after-hours support activities, when necessary

Change and Request Management

  • Responsible and accountable for changes to the production environment for NAR applications
  • Testing and deployment of updates and enhancements
  • Work with development community for release prioritization
  • Ensure that requests for change adhere to Group and Department Policies
  • Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

  • Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
  • Regular reporting to line manager for prioritization and escalation
  • Conduct and participate in meetings with related communities
  • Perform control result analysis and reporting and take up corrective actions as needed
  • As required, take up project management responsibilities for special projects

Requirements

TRAINING AND OCCUPATIONAL EXPERIENCE

  • 5 or more years of professional experience as an Functional Support Analyst and/or similar role
  • Experience in Cash management/ Settlement systems/Wire transfer processes
  • Understanding of Treasury Operation
  • Treasury System (Integrity FIS) experience preferred, but not mandatory

Essential Specific Requirements

  • Database skills (MS SQL)
  • Windows servers experience
  • SWIFT Payment processing, a plus
  • Unix/Linux hands on experience with knowledge of day to day commands, a plus
  • Strong analytical and problem solving skills.

Skills And Behaviours

  • Knowledge of cash settlement process
  • Good organizational skills
  • Experience and/or knowledge of IT infrastructure implementation projects
  • Experience in software implementation
  • Professional attitude and good interpersonal behavior
  • Autonomy and adaptability; must be able to take initiative and be proactive
  • Team player skills
  • Project Management skills a plus
  • Fluent in English; French a plus

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