Chief Experience Officer (CXO)

Principal Responsibilities:

Role: Chief Experience Officer (CXO)

Reports to: Executive Director

About The Miles Nadal JCC.

The Miles Nadal Jewish Community Centre (MNjcc) has welcomed millions of people to the corner of Bloor and Spadina during the building's 70-year history. We provide opportunities for people of all ages and backgrounds to be active, learn, connect, and participate in a wide range of cultural experiences. Rooted in Jewish values, the MNjcc is open to all. By joining this dynamic centre of wellness, culture, community and belonging, you will contribute to the well-being of the community and the fiber of a strong and vibrant downtown core.

Job Purpose

The Miles Nadal JCC continues to grow and seeks to provide excellent customer service, experiential programming and build community and a sense of belonging across mutual concern and shared purpose. The Miles Nadal JCC is hiring for a new senior professional role of Chief Experience Officer (CXO); focused on developing a unified vision across all external facing offerings including, but not limited to customer service, experiential initiatives (such as reimagining our lobby), mission programming, mobilization and membership. The CXO will guide a team of talented program professionals who serve the needs of all ages and generations through Jewish, cultural, educational, and social programming and experiences, customer service professionals, who serve as the warm JCC welcome and act as the first and last impression ambassadors of the MNjcc. The CXO will oversee all the core programmatic teams that comprise our vibrant, diverse and intentional downtown community.

This new position is designed to help the MNjcc expand our reach by deepening relationships and connections, so community members are meaningfully engaged as they transition through all life stages, across and between departments and experiences. And by ensuring that the building itself and all interactions within embody our mission, vision and values. The CXO will actively collaborate with partner organizations who are connected to the MNjcc to find ways of strengthening our mission and increasing engagement.

This person will have an appreciation and understanding of the vital role the MNjcc plays as a community hub open to all, with diverse members, participants and patrons, as well as the unique role that the MNjcc plays in the downtown Toronto community.

The CXO reports to the Executive Director and is a core member of the MNjcc's Senior Leadership Team.

Core Responsibilities:

• Work closely with the Executive Director and the Senior Leadership Team to develop and lead a unified vision for community life at the MNjcc.
• Create strategy, provide vision and leadership and training to professional team responsible for client-facing interactions. Analyse data and revise approaches as necessary.
• Build an inspiring and comprehensive vision for customer service and engagement- thinking about programs, interactions and physical space.
• Support the growth of a data culture where departments use data to animate the team around both department-level and organization-wide shared goals and to use it to regularly assess progress and identify opportunities.
• Build partnerships in the community that advance the work of the MNjcc to create synergies and collaboration and when viable to garner financial support to sustain and grow successful program areas.
• Responsible for leading direct reports in budgeting and managing their revenue and expenditures.
• Participate in regular meetings of the Board of Directors and relevant committees and provide strategic direction and leadership
• Have knowledge of best practices in experiential design, customer services and engagement
  
  

Qualifications

You are:

• A relationship builder. You are skilled at network weaving and can "model the way" and coach others to strategically connect people, build community and cultivate leaders, both within the MNjcc, among patrons and staff, and across the community, building relationships and partnerships that benefit the J.
• A strategic thinker. You have a proven ability and experience leading and planning efforts, conducting strategic program reviews and assessing opportunities and organizing people and programs for impact and in ways that realize revenue growth.
• A collaborative team player. You have a positive attitude and ability to interact with all levels of the organization. You enjoy learning from and with talented colleagues, internally and externally. You set clear expectations, motivate and support others to do their best work and hold the team accountable for results.
• An active listener. You approach problems and situations with a growth mindset and spend time studying the many wonderful aspects of our community.
• You embrace the principles of being noticed, named and known- and understand that personal connection, feeling safe and comfortable is deeply connected to human interaction, environment and ambience.
  
  

You should have:

• An entrepreneurial spirit, a creative imagination, a "can-do' approach and affinity to "getting to yes"
• A people-person mentality, comfort in speaking with communities one-on-one, in small groups and larger settings.
• An ability to coach individuals on how to be warm, welcoming and inclusive.
• Relevant schooling in terms of university, college or vocational training.
• Demonstrated ability to deal constructively with a wide variety of situations, issues, personalities, and behaviors, including the ability navigate conflict and effective collaboration.
• Proven project and time management and goal setting skills. Must be able to work with minimal supervision
• Confirmed experience using data to inform your work and use it to set goals, evaluate progress and facilitate learning across your team. You are a data champion for others, helping them get comfortable applying data to their work.
• Minimum 10 years' work experience with skills and experience managing people and teams and their associated budgets.
• Ability to perform other duties and responsibilities as needed, required, or assigned.
  
  

Additional Information

This is an opportunity to work with a creative and talented team in a creative, supportive and flexible work environment. This is an ability to shape a net new role and lead a growing team of professionals. The role might include some evening and weekend responsibilities according to the programming calendar.

Research shows that women and underrepresented groups apply to jobs only if they feel that they meet 100% of the qualifications. If this role sounds interesting to you, we encourage you to apply! The MNjcc is committed to building a diverse team that draws on the strengths of people with a variety of identities, backgrounds, perspectives, and skills.

How to apply:

Please submit a resume and cover letter with your application to Prachi Khatri at [email protected], with the subject: "Application for Chief Experience Officer".

Please note that while we appreciate everyone who applies, we are only able to respond to applicants moving to the next stage of the recruitment process and interviews may begin before the deadline.

Alternate Formats and Accommodation:

Miles Nadal JCC values and models inclusivity, collaboration, physical and mental wellness, and fosters the growth and development of staff. We encourage applications from individuals who demonstrate a commitment to upholding the values of equity, diversity, accessibility and inclusion and will contribute to our inclusive environment. You can learn more about our commitments here: https://www.mnjcc.org/learn-about-the-j.

The MNjcc welcomes and encourages applications from racialized persons / persons of colour, women, Indigenous peoples, persons with disabilities, LGBTQ2S+ persons, people of any and no faith, and others who reflect the diversity of our community, our city and our country.

Alternate Formats and Accommodation for Individuals with Disabilities:

The MNjcc is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and aims to ensure that dignity, integration, and equality of opportunity are embedded in all aspects of our organization's culture.

In accordance with the AODA, accommodation will be provided throughout the recruitment process for applicants with disabilities. Our human resources department will work with you to arrange reasonable and appropriate accommodation. Please contact Prachi Khatri at: (416) 924-6211 x6404; [email protected]; or in person by appointment

Minimum Qualifications:

You should have:

• An entrepreneurial spirit, a creative imagination, a "can-do' approach and affinity to "getting to yes"
• A people-person mentality, comfort in speaking with communities one-on-one, in small groups and larger settings.
• An ability to coach individuals on how to be warm, welcoming and inclusive.
• Relevant schooling in terms of university, college or vocational training.
• Demonstrated ability to deal constructively with a wide variety of situations, issues, personalities, and behaviors, including the ability navigate conflict and effective collaboration.
• Proven project and time management and goal setting skills. Must be able to work with minimal supervision
• Confirmed experience using data to inform your work and use it to set goals, evaluate progress and facilitate learning across your team. You are a data champion for others, helping them get comfortable applying data to their work.
• Minimum 10 years' work experience with skills and experience managing people and teams and their associated budgets.
• Ability to perform other duties and responsibilities as needed, required, or assigned.
  
  

Salary:

$105,000 - $120,000

Agency Information:

The Miles Nadal Jewish Community Centre (MNjcc) has welcomed over two million people to the corner of Bloor and Spadina during the building's 60+ year history. The changing makeup of our membership is a testament not only to the vibrancy and diversity of the Annex neighbourhood but to Toronto'ss own evolution. We provide opportunities for people of all ages and backgrounds to be active, learn, connect and participate in a wide range of cultural experiences. Rooted in Jewish values, the MNjcc is open to all.

The MNjcc is home to a 3800+ member state-of-the-art Fitness Centre , the 263 seat Al Green Theatre , four schools, a wide range of arts and cultural activities, Jewish Life programming, and a robust adult daytime cultural program.

The vital role of a community centre is more important today than ever. The MNjcc offers a complete range of recreational, educational, and arts and cultural programs so that our neighbourhood can come together and connect. It isn't just about what you receive at a centre like the Miles Nadal JCC, but about what you take with you when you leave and what you give back. We are proud of the role the MNjcc has played in creating city leaders, building lifelong friendships and offering a foundation for families a place where families can grow, where they can connect, where, in fact, they belong.