Manager, Merchant Business Development-R-231178

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Manager, Merchant Business Development

Title and Summary

Manager, Canadian Loyalty, Merchant Business Development

Mastercard Customer Acquisition & Engagement team provides a range of solutions and services to drive consumer engagement globally. As part of the North America CAE team the candidate will be accountable for sourcing merchants for card-linked offers by building merchant relationship directly for CA and through partnerships.

The successful candidate will partner with key stakeholders in North America & other Regional Loyalty teams, Mastercard’s account management and other product sales teams to cultivate outstanding relationships and possess the ability to work cross-functionally across a matrixed organization.

• Develops and leads client loyalty programs which includes program management, strategic planning, campaign & marketing plans, P&L forecasting and client relationship building.
• Self-starter with the ability to work independently and run their own book of business.
• Strategically grows client business through identifying pain points and providing additional loyalty solutions.
• Lead CA resource at Mastercard to help manage the Merchant card-linked programs. Primary relationship owner and contact for direct and indirect clients.
• Oversight on operations including cross-functional team members and vendors. Primary contact and point of escalation for any issues.
• Assists in prioritizing product enhancements in partnership with Merchant Loyalty Product Management.
• Monitors, manages and reports on program KPIs.
• Conducts QBRs with each direct client and partners as needed
  
  
  

The ideal candidate is a sales self-starter, business savvy, passionate about loyalty and card-linked offers, proactive in reaching out to potential partners internally and externally, resourceful at problem solving, expert in delivering presentations and highly motivated, can operate in a fast-paced environment, and possesses an agile mindset.

Role

• Based in Toronto, Canada with the responsibility to secure Canadian merchants for card-linked programs which includes making direct contact with merchant or working through internal or external partners, prepare proposal and budget forecast, make presentations, account management and renewal, P&L forecasting and client relationship building.
• Build, manage, maintain, and execute merchant business development pipeline.
• Strategically grow client business through quarterly business reviews and ability to deliver and articulate program success and the value of the card linked programs.
• Oversight on operations including cross-functional team members and vendors.
• Monitor, manage and report on program KPIs.
• Support and develop business reviews - regular client meetings to ensure consistent quality delivery of program performance and identifies new opportunities to drive retention.
• Utilize Salesforce to track opportunities and for contract and deal term storage.
• Develop subject-matter expertise on the benefits and considerations of merchant participation in personalized, card-linked offer marketing programs.
• Contribute to issue resolution between functional groups and management as needed.
• Support and troubleshoot merchant billing/reporting process and issues.
• Maintain account budgets & forecasts and establish & monitor revenue projection goals.
• Drive and maintains high customer satisfaction ratings that meet company standards.
  
  
  

About You

• The ideal candidate will have 10 years of experience working with or managing merchant and/or consumer loyalty programs
• Business Development experience working with various levels - internal and external.
• Demonstrated ability to act with a persistent and relentless sense of urgency.
• Ability to explain complex technical solutions in a clear and concise manner.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent verbal, presentation, and written communication skills with ability to effectively communicate to many audiences, from technical resources to client marketing leads.
• Excellent listening and presentation skills
• Analytical Thinking/Problem Solving
• Bachelor’s degree required.
• Competency with Microsoft Office including Word, Excel, and PPT
• Location: Hybrid Toronto office
• Travel Required - 10%
  
  
  

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
  
  
  

R-231178